Aleksandra Ahmed
Coventry,West Midland
Summary
Retail Assistant Manager with nearly 3 years experience at TK Maxx, moving from 1st line management position of Team Leader to Assistant Manager. Experience working in very busy retail environment and handling a team of 50 plus, up to 70 colleagues during peak season. Confident in delivering store opening and closing and stock planning and control, high volume delivery management, banking control, staff development and sensitive people management. Looking for an Assistant Manager position to make use of my experience and leadership skills, take on more responsibility and have the ability to transition to Store Manager level.
Overview
16
16
years of professional experience
Work History
Assistant Manager
TK Maxx
03.2026 - Current
- Led and developed a team of approximately 50 colleagues, including mentoring TLs, and supporting colleagues in their progression to Assistant Manager and beyond. As manager on duty, opening and closing the store.
- Assisted with store management during peak seasons.
- Planned and delivered the annual stock control with the team.
- Managed large volume deliveries of 25-30 pallets per week and 40+ during peak season with the team.
- Provided training sessions for Team Leaders, coached colleagues in becoming Assistant Manager and delivered inductions and training.
- Managed all kinds of customer queries and acted on good judgment to deliver on customers' wishes and in line with company policies.
- Investigated colleagues' absences and assisted with sensitive cases including bullying and sexual harassment; handled banking queries and looked for discrepancies.
- Oversaw stationery inventory for the store for the store and communicated with external suppliers about any stock control problems.
Team Leader
TK Maxx
11.2023 - 02.2026
- Led the team in day-to-day operations delivering excellent customer service; delivered key retail operations including stock control, delivery planning and coordination, and back-of-house organisational processes.
- Followed the store's core missions, provided training to colleagues and dealt with any issues that arose during the shift, including customer care issues.
Retail Supervisor
Wilko
02.2021 - 10.2023
- Educated colleagues on selling to customers, following company policies and providing great customer service.
- Coordinated with colleagues to achieve and, in some cases, exceed the targets and deliver great sales results, following sales forecasts, analysing weekly sales results and performance review.
- Facilitated the retail operations while following the company policy and delivering excellent presentation and customer service.
- Dealt with complex queries and complaints from customers about inventory and followed the proper procedures for resolving these complaints.
- Trained colleagues on various health and safety matters, including emergency procedures and evacuation.
- Identified opportunities for improving the visual presentation and arranged displays to encourage turnover of slow and seasonal stock.
Part-Time Sales Assistant
Wilko
05.2017 - 02.2021
- Provided friendly customer service to all customers by answering their questions and helping them find the products they were looking for.
- Ensured stock was well presented on the shop floor and maintained the displays in good condition.
- Supported colleagues in delivering excellent presentation and maintaining the displays while following company processes and policies.
- Cleaned and organized the shop floor and supported colleagues in following the necessary procedures to maintain and deliver great customer service.
Sales Assistant / Cashier
Baltic Supermarket
12.2010 - 03.2011
- Delivered day-to-day customer service and cashing duties at the store.
Sales Assistant
Select & Save
05.2010 - 12.2010
- Assisted customers and performed shop floor duties at the store.
Education
First LO Zlotow
PolandSkills
- Retail operations
- People leadership
- Stock & inventory control
- High-volume deliveries
- Opening & closing
- Training & induction
- Colleague relations
- People investigations
- Banking controls
- Supplier communication
- Health & safety
- Problem solving
Custom
- Swimming
- Volleyball
- Computing
- Puzzles
- Spending time with family and friends
Timeline
Assistant Manager
TK Maxx
03.2026 - Current
Team Leader
TK Maxx
11.2023 - 02.2026
Retail Supervisor
Wilko
02.2021 - 10.2023
Part-Time Sales Assistant
Wilko
05.2017 - 02.2021
Sales Assistant / Cashier
Baltic Supermarket
12.2010 - 03.2011
Sales Assistant
Select & Save
05.2010 - 12.2010
First LO Zlotow