Summary
Overview
Work history
Education
Interests
Strengths
Future Goals
References
Timeline
Generic

Aleksandar Vakov

Immingham,North East Lincolnshire

Summary

A motivated and ambitious Assistant Manager with over a year of experience in a fast paced customer service environment, leading teams, delivering exceptional customer service and supporting the day to day operations of a busy retail business. Experienced in training and developing new employees, achieving sales targets, handling customer enquiries and complaints and maintaining high operational standards while working under pressure.

Having successfully completed a Level 3 BTEC in Information Technology with Triple Distinction (DDD), I have developed strong problem solving, communication and analytical skills alongside a proactive and professional approach to my work. I am fluent in both English and Bulgarian, enabling me to communicate confidently with a diverse range of customers and colleagues.

With a genuine passion for the automotive industry and a proven ability to lead teams, build customer relationships, and deliver results, I am seeking an opportunity to begin a long term career where I can continue to develop professionally while contributing to the success of the business.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Assistant manager

Subway
Grimsby, North East Lincolnshire
2024.10 - Current
  • Lead day to day store operations, ensuring excellent customer service, efficient workflow and following of company standards.
  • Supervise, motivate and support team members during buys shifts whilst maintaining productivity and teamwork.
  • Train new employees, providing coaching to help them develop confidence, customer service skills and product knowledge.
  • Handle customer enquiries, complaints and refunds professionally.
  • Drive sales by promoting new products, add-ons and supporting the teams in achieving sales targets.
  • Monitor and achieve KPIs contributing to the stores overall success.
  • Handle cash daily including safe counts, till reconciliation and banking.
  • Manage stock ordering, inventory counts and deliveries to maximise product availability whilst minimizing over stocking and unnecessary costs.

Education

GCSE/Year 11 - English Language, English Literature, Mathematics, Enterprise and Marketing, Engineering Tech Award, Creative Media, Combined Science, Geography, Religious Studies

Oasis Academy Immingham
Immingham

IT Level 3 BTEC - Information Technology

Grimsby Institute
Grimsby, North East Lincolnshire
2024.09 - 2026.06

Diploma of Higher Education - Digital & Technology Solutions

University Centre Grimsby
Grimsby, North East Lincolnshire
2026.09 -

Interests

Motor Vehicle: Deeply passionate about automotive mechanics and engineering, with a strong interest in understanding the intricacies of vehicle systems and performance. Actively seeks opportunities to learn about automotive technologies, from traditional engines to electric vehicles and enjoys hands-on projects that enhance practical skills. Technology: Enthusiastic about exploring new technological advancements and their applications across various fields. Committed to staying updated on emerging trends, such as artificial intelligence, automation and sustainable technologies and eager to apply this knowledge in real-world scenarios to drive innovation and efficiency. Sports: Passionate about maintaining an active lifestyle through regular fitness training, attending the gym consistently to improve discipline, resilience, and overall wellbeing. Enjoy playing football and tennis, valuing the teamwork, communication, and determination these sports encourage while helping to maintain a positive and competitive mindset.

Strengths

  • Enthusiasm: I bring a high level of enthusiasm and a positive mindset to every task and project I undertake. This energetic approach not only motivates myself but also inspires those around me, creating an uplifting work environment. My passion for what I do drives me to tackle challenges with creativity and resilience, fostering a culture of positivity and collaboration within teams.
  • Hard Working: I exhibit a strong work ethic and unwavering dedication to achieving my goals. I believe that perseverance and commitment are key to success, and I consistently put in the effort required to deliver high-quality results. Whether working independently or as part of a team, I prioritize productivity and strive to exceed expectations, always looking for ways to improve and optimize my performance.
  • Team Worker: As an effective collaborator, I value the contributions of every team member and recognize that diverse perspectives lead to better outcomes. I actively listen to others and encourage open communication, fostering a sense of inclusivity and respect. By leveraging the strengths of my teammates, I aim to create a cohesive and supportive team dynamic that enhances overall productivity and success.

Future Goals

  • I am dedicated to leveraging my strengths and skills to contribute meaningfully to any role I undertake. I believe that every position offers unique opportunities for growth and learning, and I am committed to using my abilities to drive success for my team and organization. My goal is to continuously develop my expertise and knowledge through ongoing education, hands-on experiences, and collaboration with others.
  • I actively seek feedback and embrace challenges, viewing them as opportunities to refine my skills and expand my understanding. By cultivating a growth mindset, I aim to adapt to the evolving demands of the workplace and stay ahead of industry trends.
  • Moreover, I strive to make a positive impact not only through my individual contributions but also by fostering a supportive and inclusive environment. I value collaboration and aim to inspire those around me, encouraging teamwork and innovation. Ultimately, my aspiration is to grow professionally while making meaningful contributions that benefit both my colleagues and the organization as a whole.

References

References available upon request.

Timeline

Diploma of Higher Education - Digital & Technology Solutions

University Centre Grimsby
2026.09 -

Assistant manager

Subway
2024.10 - Current

IT Level 3 BTEC - Information Technology

Grimsby Institute
2024.09 - 2026.06

GCSE/Year 11 - English Language, English Literature, Mathematics, Enterprise and Marketing, Engineering Tech Award, Creative Media, Combined Science, Geography, Religious Studies

Oasis Academy Immingham
Aleksandar Vakov