Alekhya Daggubati
Summary
Results-oriented Customer Service Specialist with 7 years of experience excelling in problem-solving within dynamic environments, including SaaS and E-commerce sectors. Achieved the highest efficiency levels and a 40% reduction in response times by strategically implementing AI-driven support tools and optimizing processes. Demonstrated expertise in high-stakes de-escalation, team mentoring, and leveraging CRM analytics to enhance customer retention and foster brand loyalty. Committed to delivering exceptional service while driving continuous improvement in the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Whole Foods Market Inc
10.2023 - 09.2025
- Delivered excellent customer service in a fast-paced retail or trade environment.
- Maintained accurate records for orders, inventory, and scheduling.
- Led team in daily operations, ensuring adherence to quality standards and operational procedures.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Collaborated with management to implement new initiatives, driving overall store efficiency.
- Mentored staff in product knowledge, enhancing customer service and team performance.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
Lead Designer
Annotate Interiors
04.2016 - 06.2019
- Conducted in-depth client consultations to understand requirements and propose tailored entire solutions.
- Created living area, kitchen layouts and designs, balancing aesthetics, functionality, and budget.
- Managed the full sales process: quotations, orders, delivery scheduling, and post-sale follow-up.
- Mentored junior designers, fostering skill development and creative collaboration within the team.
- Developed innovative design solutions by collaborating with cross-functional teams and stakeholders.
Education
Bachelor of Arts - Interior Design
JNFU
Bachelor of Science - Computer Science
CCSU
IndiaSkills
- Customer Engagement and relationship management
- Operational excellence
- Documentation
- Cross-functional coordination
- Product knowledge and recommendations
- Excellent communication and interpersonal skills
- Attention to detail
- Customer focus
Accomplishments
- Regularly exceeded targets and contributed to team performance.
- Recognized for delivering exceptional customer satisfaction and repeat business.
- Successfully managed multiple projects simultaneously, meeting deadlines with attention to detail.
- Supervised team of 10-15 staff members.
- Proficient at Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved inconsistencies in trainee onboarding procedures which led to a 10-day reduction in new-hire ramp-up time.
- Documented and resolved gaps in the internal knowledge base which led to a 30% reduction in average handle time (AHT) for the entire support team.
Certification
- Sales and customer service training
- CAD or kitchen design software training
- Health and safety training
- CPM - Certified Professional Manager
Timeline
Operations Team Lead
Whole Foods Market Inc
10.2023 - 09.2025
Lead Designer
Annotate Interiors
04.2016 - 06.2019
Bachelor of Arts - Interior Design
JNFU
Bachelor of Science - Computer Science
CCSU
Professional Attributes
- Enthusiastic, motivated, and passionate about home design and customer satisfaction.
- Highly organised with excellent attention to detail.
- Adaptable and quick to learn; committed to professional development.
- Strong interpersonal skills and able to build lasting client relationships.