Alejandra Negron Ruiz
London,City of London
Summary
Detail-oriented and customer-focused professional with over 3 years of experience in hospitality, including roles as a barista, waitress, and receptionist. Currently studying Graphic Design and bringing creativity, problem-solving skills, and a passion for delivering excellent service. Proven ability to thrive in fast-paced environments, with strong multitasking and communication skills. Seeking to leverage my background in customer service and hospitality to contribute to a dynamic coffee shop team.
Overview
5
5
years of professional experience
Work History
Receptionist
The Wellington Hotel By Blue Orchid Hotels
London
02.2023 - 08.2024
- Knowledge and management of Opera Cloud system.
- Supervised and controlled the new reservations of the day.
- Delivered an excellent costumer service at check-in and check-out time.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from guests and general public.
- Managed over 40 telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
F&B Team - Waitress
The Wellington By Blue Orchid Hotels
London
09.2021 - 05.2023
- Worked making coffee and cocktails at the bar.
- Managed table settings for enhanced dining experience.
- Assisted with inventory management, streamlined restaurant operations.
- Room service.
- Collaborated with kitchen staff to ensure order accuracy.
- Polished glasses and cutlery to pristine standards.
- Cleaning and keeping tidy the Front Bar area.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Received complaints and offered remedial action to help improve customer experiences.
Waitress
The Vegan Brasserie
London
05.2022 - 02.2023
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Assisted in inventory control measures for effective stock management.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Janitor
Chanel-Harrods
London
06.2021 - 11.2021
- Supported facilities team in regular maintenance checks, ensuring optimal working conditions.
- Conducted deep-cleaning tasks before and after special events at the premises.
- Restocked basic products in common areas.
- Spot cleaned and sanitised high-touch areas.
- Correctly used colour-coded equipment.
- Supervised each Chanel stores in Harrods.
- Kept communal areas tidy and well-organised for optimal functionality.
Staff Member
KFC
London
01.2020 - 05.2020
- Cleaning the Front of House area and toilets.
- Maintained inventory, reducing stock shortages.
- Delivered products on time by adhering to schedules closely.
- Collaborated well with team members for successful projects.
- Participated in team meetings for strategic planning.
- Handled complaints with professionalism to retain costumers.
Education
A-Levels -
San Vicente de Paul, High School
Peru 03.2016 - 12.2016
GCSEs - English
Westminster Kingsway College
London 09.2021 - 07.2022
Diploma of Higher Education - Digital Media
Westminster Kingsway College
09.2022 - 07.2023
Certificate of Higher Education - Graphic Design
University of the Arts London
London, ENG 09.2023 -
Skills
- TECHNICAL AND PERSONAL SKILLS
- Positive attitude, fast worker, effective communication, organised, multitasking efficiency, quick learner, sense of teamwork, creativity to solve problems, cheerful and helpful In addition, resilient person who adapts positively to any adverse situation
- Advanced English
- Computer skills: good at using: Opera Cloud, Macs, Microsoft Excel, Microsoft Word, Microsoft PowerPoint and some editing programs like Adobe Photoshop, Final Cut Pro, Adobe Animation
Languages
English
Advanced
Spanish
Native
Timeline
Certificate of Higher Education - Graphic Design
University of the Arts London
09.2023 -
Receptionist
The Wellington Hotel By Blue Orchid Hotels
02.2023 - 08.2024
Diploma of Higher Education - Digital Media
Westminster Kingsway College
09.2022 - 07.2023
Waitress
The Vegan Brasserie
05.2022 - 02.2023
GCSEs - English
Westminster Kingsway College
09.2021 - 07.2022
F&B Team - Waitress
The Wellington By Blue Orchid Hotels
09.2021 - 05.2023
Janitor
Chanel-Harrods
06.2021 - 11.2021
Staff Member
KFC
01.2020 - 05.2020
A-Levels -
San Vicente de Paul, High School
03.2016 - 12.2016
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