Aleeza Akbar
Edinburgh,Midlothian
Summary
Motivated, friendly, and reliable individual with experience across hospitality, customer service, tutoring, and childcare. Skilled in communicating effectively with people of all ages, providing excellent customer service, and working confidently in fast-paced environments. Demonstrates strong leadership, organisation, and teamwork through employment, volunteering, and academic achievements, including Duke of Edinburgh Awards and leadership programmes. Eager to continue developing professional skills while making a positive contribution to a supportive and customer-focused team.
Overview
3
3
years of professional experience
Work history
Hotels General Assistant
The Place Hotels
Edinburgh, Midlothian
2025.08 - Current
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Took payments using card readers and POS machines.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Facilitated on-site event setup and breakdown, adhering strictly to venue policies and timelines.
Barista
Edinburgh Press Club
Edinburgh, Midlothian
2025.08 - Current
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained clean and organised workspaces, cabling coworkers to easily locate resources and products.
- Adhered to all food safety regulations and quality controls set by establishment and regulating agencies.
- Resolved customer disputes with tact and professionalism.
Babysitter
Ruksana Rahman
Edinburgh, Midlothian
2024.01 - Current
- Provide regular care for siblings aged 6 and 8.
- Managed bedtime routines for younger children, including bathing, reading stories, and ensuring a peaceful night's sleep.
- Encouraged creativity and self-expression through arts, crafts, and music activities.
- Prepared healthy meals and snacks to meet dietary requirements and preferences of children.
Maths Tutor
Nahid Akram
Edinburgh, Midlothian
2023.10 - 2025.05
- Assisted young students with Maths homework by explaining questions and teaching calculation methods.
- Applied positive reinforcement and motivational techniques to boost students' self-esteem and interest in Maths, leading to increased engagement and participation.
- Used face-to-face, Zoom and phone to teach students in different platforms, providing convenience in learning.
- Coached students by providing sample test questions and to help prepare for examinations.
Assistant
K and S Mir Ltd
Edinburgh, Midlothian
2023.06 - 2024.06
- Processed invoices, ensuring timely payments.
- Identified issues, analysed information and provided solutions to problems.
- Identified office equipment malfunctions and scheduled maintenance activities with repair teams to restore functionality.
- Answered phone calls promptly, providing excellent customer service.
Education
Scottish Qualifications Certificate -
The Edinburgh Academy
Edinburgh 08/2022 - 06/2026
Skills
- Communication skills
- Leadership
- Multitasking
- Detail orientated
- Collaboration
- Friendly
- Creative thinking
- Follows directions
- Time management skills
- Reliable
- Organisational skills
- Babysitting expertise
- Calm under pressure
- Customer Service
- Documentation
- Decision-Making skills
- Data entry
- Inventory management
Accomplishments
- Duke of Edinburgh - Bronze award
- Duke of Edinburgh - Silver award
- The Young STEM Leader Award -
SCQF Level 6 - The SQA Leadership Award - SCQF
Level 6
Voluntary Experiences
- One a week I volunteer with Brownies which is a section of girl-guiding, I volunteer with them as I am very passionate about empowering young girls and helping them build confidence.
- From August 2023-2025 I ran a homework club in my school to allow younger children to be able to complete their homework with help in a fun environment.
- Once a month I help out at Victoria Manor Care Home, by giving the patients tea and biscuits and playing board games with them, by doing this it allows me to give back to my community.
References
References available upon request.
Timeline
Hotels General Assistant
The Place Hotels
2025.08 - Current
Barista
Edinburgh Press Club
2025.08 - Current
Babysitter
Ruksana Rahman
2024.01 - Current
Maths Tutor
Nahid Akram
2023.10 - 2025.05
Assistant
K and S Mir Ltd
2023.06 - 2024.06
Scottish Qualifications Certificate -
The Edinburgh Academy
08/2022 - 06/2026