Aleena Peter
Newcastle Upon Tyne,United Kingdom
Summary
Customer-focused professional with expertise in delivering exceptional service and resolving issues efficiently. Strong ability to cultivate positive customer experiences through active listening and proactive problem-solving. Proven track record in promoting sales via effective visual merchandising and maintaining high standards of store presentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Dixy Chicken
South Sields, Newcastle upon Tyne
09.2024 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Retail Sales Associate
Chicken N Grill
South Shields, Tyne and Wear
12.2022 - 01.2024
- Resolved customer queries using active listening and problem-solving skills.
- Kept shelves neat, clean and organised through visual merchandising.
- Met sales targets through proactive promotion and excellent customer service.
Medical Transcriptionist
Cranberry's Tech
Kochi
08.2020 - 03.2021
- Transcribed medical reports from dictations by healthcare professionals, accurately capturing patient care details.
- Reviewed and edited transcribed reports for grammar, clarity, and consistency with medical terminology standards.
- Maintained confidentiality of patient information in compliance with HIPAA guidelines and hospital policies.
Medical Coding Specialist
Cranberry's Tech
Kochi
08.2020 - 02.2021
- Prepared medical reports for specialist referrals.
- Adhered to agreed protocols and guidelines in support of healthcare practice.
- Transcribed and compiled patient medical records for patient monitoring and care improvement.
Education
Bachelor of Science - Forensic Science and Criminology
Northumbria University
Newcastle upon Tyne01-2025
NVQ Level 2 - Health and Safety Certificate for catering
HACCP
01-2024
Bachelor of Science - Home Science
St Teresa's College
Kochi01-2020
Skills
- Customer service
- Inventory management
- Visual merchandising
- Staff training
- Stock control
- Problem solving
- Quality control enforcement
- Multitasking proficiency
- Microsoft Office proficiency
- POS system operation
- Health and Safety regulations
- Retail software usage
- Marketing strategy development
Languages
English
Proficient
C2
Hindi
Advanced
C1
Malayalam
Proficient
C2
Urdu
Advanced
C1
Punjabi
Upper Intermediate
B2
Tamil
Advanced
C1
Certification
- Level 2 and 3 Health and safety certificate for catering
- HACCP licenced
- Level 2 Food Hygiene and safety for catering
- Food Allergy and Intolerance Training
Timeline
Store Manager
Dixy Chicken
09.2024 - Current
Retail Sales Associate
Chicken N Grill
12.2022 - 01.2024
Medical Transcriptionist
Cranberry's Tech
08.2020 - 03.2021
Medical Coding Specialist
Cranberry's Tech
08.2020 - 02.2021
Bachelor of Science - Forensic Science and Criminology
Northumbria University
NVQ Level 2 - Health and Safety Certificate for catering
HACCP
Bachelor of Science - Home Science
St Teresa's College