Aleena Parveen
Summary
Dedicated and hardworking individual with excellent communication and time-management skills. Proven ability to remain organised and efficient in busy environments while maintaining a high level of customer service. Committed to learning quickly and providing a high standard of service.
Overview
1
1
year of professional experience
Work history
Retail Assistant
TK Maxx
2025.07 - 2026.03
- Provided a welcoming and positive experience for every customer entering the store.
- Offered product guidance, answered questions, and suggested additional items to boost sales.
- Accurately operated the till and processed transactions, including refunds and exchanges.
- Maintained the shop floor, organised stock, and ensured shelves were fully replenished.
- Assisted with inventory checks, stock rotation, and back-of-house stock organisation.
- Ensured all product signage was clear, accurate, and visually appealing.
- Addressed customer concerns professionally and ensured satisfaction with service.
- Collaborated with colleagues to maintain smooth daily operations and meet store targets.
Front of House Team Member
Chaiiology
2024.10 - 2025.04
- Greeted and welcomed customers with a friendly, professional attitude.
- Took orders and handled payments accurately using the POS system.
- Served drinks and food promptly, ensuring quality and presentation.
- Maintained a clean, organised, and inviting front-of-house area.
- Assisted team members during busy periods to ensure smooth service.
- Handled customer enquiries and resolved issues politely and efficiently.
- Followed food safety, hygiene, and health & safety standards.
- Upselled menu items and provided product recommendations to enhance customer experience.
- Assisted with setting up and closing the café, including cleaning, cashing up, and preparing equipment.
Education
Moseley School And Sixth Form
Skills
- POS Systems & Cash Handling
- Product Knowledge
- Upselling
- Consistency
- Stocktaking & Inventory
- Cleanliness Standards
- Brand Representation
- Multitasking
Timeline
Retail Assistant
TK Maxx
2025.07 - 2026.03
Front of House Team Member
Chaiiology
2024.10 - 2025.04
Moseley School And Sixth Form