Summary
Overview
Work History
Education
Skills
Languages
Interests and hobbies
Timeline
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ALEENA GRACE BINU

Coventry

Summary

Driven Sports and Exercise Science undergraduate with strong expertise in customer service and team leadership. Developed effective communication, teamwork, and problem-solving skills through diverse experiences in employment and volunteering. Adaptable and reliable in fast-paced environments, committed to delivering high standards of service and professionalism. Seeking opportunities to leverage skills within sport, health, education, or customer-focused industries.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald's
07.2022 - Current
  • Train and mentor new employees across multiple areas of the restaurant.
  • Support team development and maintain operational standards.
  • Work efficiently in a fast-paced environment while delivering excellent customer service.
  • Demonstrate strong adaptability, communication, and leadership skills.
  • Assist management in ensuring smooth day-to-day operations.
  • Wall Island / Besot

Ticket Office Assistant

Birmingham City Football Club
01.2023 - 01.2024
  • Initially joined through coaching development opportunities and training programmes.
  • Progressed into supporting the ticket office team during matchdays and busy periods.
  • Assisted customers with ticket purchases and enquiries.
  • Developed strong customer service, organisation, and communication skills.

Customer Service Assistant

Super Bubble Station
01.2023 - 12.2023
  • Managed customer orders during busy periods to enhance service efficiency.
  • Prepared drinks and food items to ensure customer satisfaction.
  • Maintained cleanliness and food safety standards.
  • Developed multitasking and time management skills to meet customer demands.
  • Bullring Train Station

Education

BSc (Hons) - Sports and Exercise Science

Birmingham City University
01-2026

A Levels -

St Thomas More Catholic School
Willenhall
01-2023

GCSEs -

Wood Green Academy
Wednesbury
01-2021

Skills

  • Team Leadership
  • Coaching and Mentoring
  • Customer Service
  • Communication
  • Health and Safety Compliance
  • Risk Management Strategies
  • Time Management
  • Organisation
  • Problem Solving
  • Adaptability
  • Teamwork
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • General IT and Computer Skills
  • Online Systems and Data Entry
  • Conflict Resolution
  • Fast Learner

Languages

English
Malayalam
Korean

Interests and hobbies

  • Sports and Exercise Science
  • Taekwondo
  • Health and Fitness
  • Sports Coaching
  • Community Volunteering
  • Personal Development

Timeline

Ticket Office Assistant

Birmingham City Football Club
01.2023 - 01.2024

Customer Service Assistant

Super Bubble Station
01.2023 - 12.2023

Crew Trainer

McDonald's
07.2022 - Current

BSc (Hons) - Sports and Exercise Science

Birmingham City University

A Levels -

St Thomas More Catholic School

GCSEs -

Wood Green Academy
ALEENA GRACE BINU