Aleena Chechi

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Answered phone promptly and directed incoming calls to correct offices.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
• Advertised and managed position listings, organising interviews with suitable candidates.
• Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
• Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates.
• Briefed candidates about responsibilities, salary and benefits of jobs.
• Profiled people through evidence-based interview techniques and tests.
• Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
• Offered excellent customer care to clients to increase chances of future collaboration.
• Handled human resources matters with discretion and immediately escalated high level issues to upper management for remediation.
• Provided coverage for team roles as requested and during peer absences.

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• Working according to GDPR regulations by logging information to correct customers and individuals in the business
• Having good time management to successfully work on my own initiative and complete my daily target
• Assigning new applications to the relevant team and individual to review within SLA
• Linking customer emails to the correct existing application and individual on SAP CRM
• Having good knowledge of the business, as the team is responsible for receiving all emails sent the Developer Services email inbox
• Prioritizing complaints to the Case Management Team ·
• Helping out other departments with admin work, sending out important emails, letters, etc.

• Stocking shelves
• Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
• Answering to inquiries
• Recovering the store after closing
• Alerts management of potential security issues
• Must be able to work in a fast-paced environment
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business

• Scanning items for customers
• Operating a cash register
• Counting out the correct change when tendering cash
• Cleaning and maintaining the store floor
• Deferring to store management when a customer issue proves too difficult to handle alone
• Following procedures like dress code, customer etiquette, safety regulations, and other precautions and requirements
• Always engaging in appropriate behaviour, representing the business in a positive light
• Processing returned items

• Used expert communication techniques, maintaining excellent customer service
• Communicating with customers over the phone and in person, answering all questions they have about products and the store
• Dealing with refunds, exchanging and cash handling
• Merchandising the shop floor
• Picking (stock replenishment)
• Processing online orders for customers giving them the option to collect in store or home delivery