Aleena Agesh
London
Summary
Dynamic and results-oriented professional with extensive experience in customer service n. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for teamwork and maintaining a clean, welcoming environment, while efficiently managing multiple tasks during peak hours. Committed to fostering positive customer relationships.
Overview
1
1
year of professional experience
Work History
Crew Member
Ole and Steen
03.2024 - 04.2025
- Worked front counter, Till and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Floor Staff Member
Bar Italia
12.2024 - 03.2025
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Floor Staff Member
Chaikadai
09.2024 - 12.2024
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
Front Crew Member
McDonald's
11.2023 - 01.2024
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Provided support during peak hours, effectively multitasking to handle multiple orders simultaneously while maintaining attention to detail.
- Assisted guests with product knowledge and promotional information upon request.
Education
Bachelor of Science - Medical
University of Roehampton
London, United Kingdom09-2026
High School Diploma -
Government Higher Secondary School Kongorpilly
Kerela, India03-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Self-discipline
- Interactive communication skills
- Food running
- Housekeeping
Timeline
Floor Staff Member
Bar Italia
12.2024 - 03.2025
Floor Staff Member
Chaikadai
09.2024 - 12.2024
Crew Member
Ole and Steen
03.2024 - 04.2025
Front Crew Member
McDonald's
11.2023 - 01.2024
Bachelor of Science - Medical
University of Roehampton
High School Diploma -
Government Higher Secondary School Kongorpilly
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