Aleema Hasnain
Enfield
Summary
Accomplished professional with extensive expertise in office administration and management, client relationship management, and payroll processing. Demonstrates strong communication and interpersonal skills, coupled with a proven ability to coordinate teams and optimise logistics. Adept at inventory management, supply chain process improvement, and ensuring compliance with international trade regulations. Skilled in handling documentation, freight rate assessment, and interpreting shipping schedules. Committed to maintaining patient confidentiality and promoting positive encouragement within diverse environments. Career goal includes leveraging cross-cultural competence to enhance global trade operations.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Re-enablement Support Worker
Abbots Care
, UK
02.2021 - 11.2023
- Provided care and support to clients in reablement programs.
- customer services to help people achieve their goals and live independently.
- Coordinating appointment and services.
- Assisted with daily activities to promote independence.
- Handling inquires with empathy and professionalism.
- Improved client wellbeing with emotional support, encouragement and companionship tasks.
Care Coordinator & Admin
Rafahia Care Services
, UK
04.2020 - 11.2023
- Managed staff schedules, payroll, and rotas
- Conducted client assessments and coordinated care services
- Handled on-call duties and emergency client support
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Maintained detailed records, ensuring accurate documentation.
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Managed staff rotas for optimal coverage during peak periods.
- Prioritised tasks efficiently, managing time effectively.
- Coordinated care plans for improved patient outcomes.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
ACCOUNTS & LOGISTICS OFFICER
CFS EXPRESS UK LIMITED
, UK
06.2015 - 04.2020
- Maintained accurate inventory levels and organize efficient warehouse operations
- Tracked and ensured accurate, on-time order processing and delivery
- Coordinated with suppliers and internal teams to streamline operations
- Kept detailed shipment and inventory records
- Addressed and resolved any delivery delays or disruptions
- Assisted in sorting accounts, payroll processing, and data entry
- Managed freight forwarding invoices and bookkeeping tasks
- Coordinated multi-modal transport solutions to ensure prompt deliveries.
- Ensured accurate documentation of deliveries with meticulous record keeping.
- Coordinated with suppliers for timely delivery of goods.
- Reviewed contracts with freight forwarders ensuring best rates and services were secured.
- Managed all aspects of shipping processes, ensuring compliance with international regulations.
- Developed strong relationships with transport providers for better service.
- Maintained customer satisfaction by providing regular shipping updates and advising of possible delays.
- Established operational and administrative procedures and enforced controls.
- Planned logistics across international boundaries to reliably meet delivery requirements.
ACCOUNTS ASSISTANT
THE CHAMBERS UK
HOUNSLOW, LONDON, UK
01.2012 - 06.2015
- Managed accounts, payroll processing, and financial data entry
- Prepared monthly reports and performed bank reconciliations
- Conducted bank reconciliations regularly to maintain accurate records.
- Facilitated internal audits through organised documentation management.
- Provided administrative support to the finance team for seamless operations.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Ensured compliance with accounting standards through diligent record keeping.
- Prioritised administrative tasks based on tight deadlines.
CUSTOMER SERVICE REPRESENTATIVE
ASDA
, UK
09.2010 - 03.2012
- Assisted customers with inquiries and problem resolution
- Maintained a high standard of customer service
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
O-LEVEL - GCSE
BEACONHOUSE SCHOOL SYSTEM
09.2003 - 06.2006
CERTIFIED ACCOUNTING TECHNICIAN (CAT) - Accounts
SKANS SCHOOL OF ACCOUNTANCY
06.2006 - 04.2010
Skills
- Office Administration and Management
- Client Relationship Management and customer services
- Strong Communication and Interpersonal Skills
- Team Coordination and Collaboration
- Logistics Coordination and Optimization
- Time Management and Multitasking
- Problem-Solving and Decision-Making
- Cross-Cultural competence
- International trade proficiency
- Understanding of HS codes
- Customs regulations knowledge
- Shipping schedules interpretation
- Documentation handling/invoicing
- Freight management
- Import and export regulations and compliance
Custom
- Entry Level Role
- Tax
- Financial Accounts
- Freight Forwarder
- Air/Sea/Road Freight
- Logistics & Supply Chain Management
Languages
ENGLISH
URDU
PUNJABI
Timeline
Re-enablement Support Worker
Abbots Care
02.2021 - 11.2023
Care Coordinator & Admin
Rafahia Care Services
04.2020 - 11.2023
ACCOUNTS & LOGISTICS OFFICER
CFS EXPRESS UK LIMITED
06.2015 - 04.2020
ACCOUNTS ASSISTANT
THE CHAMBERS UK
01.2012 - 06.2015
CUSTOMER SERVICE REPRESENTATIVE
ASDA
09.2010 - 03.2012
CERTIFIED ACCOUNTING TECHNICIAN (CAT) - Accounts
SKANS SCHOOL OF ACCOUNTANCY
06.2006 - 04.2010
O-LEVEL - GCSE
BEACONHOUSE SCHOOL SYSTEM
09.2003 - 06.2006
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