Alecs Sandra Saminathan

- Led the Google Ads team in creating and executing highly successful campaigns for LCS clients, resulting in Luxury Escapes achieving $12.8M in sales within 14 days.

- Effectively managed and mentored teams, utilising Google tools and strategies to exceed client expectations and deliver projects on time and within budget.

- Acted as a trusted point of contact, inspiring team members to meet sales goals and resolve client requests with exceptional problem-solving skills.

- Won Cycle Award for meeting the highest sales for the month

- Collaborated with clients and internal teams to establish project scopes, milestones, and deliverables.

- Stayed current with SEO trends and guidelines to ensure campaign alignment with best practices.

- Worked with clients across diverse industries, including e-commerce, travel, banking and finance.

- Managed a portfolio of small and medium-sized businesses, providing strategic guidance to help them achieve their marketing goals.

- Ensured customer satisfaction post-implementation and identified additional needs to enhance their Google products' effectiveness.

- Provided expert support for Google Ads, Analytics, and Shopping, assisting customers in troubleshooting issues and optimising their investments.

- Successfully executed sales calls, fostering relationships and establishing mutually beneficial partnerships.

- Consistently exceeded customer expectations through proactive strategies to address needs and resolve concerns.

- Acted as a Department-Specific Trainer during peak seasons, coaching team members in customer service techniques and providing valuable feedback.

- Developed effective training plans aligned with departmental needs and objectives.

- Participated in cross-functional team-building activities to enhance collaboration and communication.

- Recognized as Employee of the Year for outstanding performance.

- Managed and supervised new hires and cross-skilled teams, providing guidance and support for their success.

- Won Superstar award for meeting the highest Customer satisfaction number in the process

- Assisted clients with a wide range of credit card, payment, and banking inquiries, providing prompt and accurate resolutions to exceed customer expectations.

- Maintained high levels of customer satisfaction through proactive strategies and issue resolution.

- Cross-trained and provided backup support for organisational leadership, demonstrating versatility and commitment to teamwork.

- Accurately updated customer account information and records.

- Identified and resolved product or service complaints quickly and effectively.

- Provided process suggestions and IVR verification recommendations for an enhanced customer experience.