Aldan Pinto
London
Summary
Motivated and customer-focused hospitality professional with a strong background in bar service, guest relations, and customer support across luxury dining, retail, and e-commerce sectors. Known for delivering excellent service, managing customer interactions with poise, and adapting quickly to dynamic environments. Currently pursuing a Master's in International Business Management, with a keen interest in expanding expertise in E-marketing and client engagement strategies.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work history
Mixologist
Wilde toast
, City of London
01.2025 - Current
- Developed a best-selling signature cocktail for the bar, showcasing creativity and mixology skills.
- Collaborated closely with other staff members for smooth operation of the bar area.
- Boosted customer satisfaction by crafting bespoke cocktails tailored to individual preferences.
- Worked under pressure during peak times, providing quick service while maintaining quality.
Bar manager and Cocktail Bartender
Bluebird
White city, London
09 2022 - 01 2023
- Oversaw bar operations and led the bar team to deliver exceptional guest service.
- Prepared and served a wide range of classic and signature cocktails with precision and consistency.
- Managed bar inventory, placed stock orders, and maintained supplier relationships.
- Trained and supervised junior bartenders, ensuring high standards of service and safety.
- Collaborated with kitchen and floor teams to ensure smooth operations during high-traffic periods.
Hospitality Team Member & Bartender
14 Hills Restaurant
London
08.2023 - 04.2025
- Deliver exceptional service to guests at both the bar and dining area in a luxury setting.
- Skilled in preparing cocktails, taking orders, and managing POS transactions.
- Collaborate with team members to maintain high guest satisfaction during peak hours.
- Developed strong communication, organisation, and time-management skills.
Customer Service – Refunds Department
AVAST/AVG Antivirus
07.2020 - 08.2023
- Handled refund-related queries and resolved customer issues efficiently.
- Maintained detailed records and ensured customer satisfaction through effective communication.
Hospitality Associate (Barista & Bartender)
South Place Hotel
London
01.2023 - 07.2023
- Provided seamless hospitality service from morning barista duties to evening bar operations by making all the classics and house cocktails.
- Ensured adherence to hygiene and health standards.
- Enhanced guest experience through personalised service and attention to detail.
Customer Service Associate
Nykaa Fashion
01.2020 - 07.2020
- Addressed customer inquiries regarding products, orders, and delivery.
- Maintained professionalism and efficiency in handling escalations and feedback.
Customer Relationship Officer (CRO)
Brand Store
, India
01.2018 - 02.2020
- Company Overview: India
- Managed high-net-worth clients, resolving issues and promoting brand loyalty.
- Worked cross-functionally with teams to ensure high service standards and customer retention.
- India
Education
MSc - International Business Management
University of West London
09.2023 - 05.2025
Bachelor of Commerce - Business Management
St. Gonsalo Garcia College
India 06.2015 - 07.2018
Skills
- Client Relationship Management
- Hospitality Operations
- Team Collaboration
- Conflict Resolution & Customer Retention
- E-Marketing Fundamentals
- Sales Support & Product Knowledge
- Email Escalation Handling
Custom
- Experience in managing VIP and HNI customers with a focus on revenue and satisfaction.
- Effective communicator with strong problem-solving and organisational skills.
- Quick learner and adaptable in diverse work environments.
Custom
I hereby declare that the information provided is true to the best of my knowledge and belief.
Timeline
Mixologist
Wilde toast
01.2025 - Current
MSc - International Business Management
University of West London
09.2023 - 05.2025
Hospitality Team Member & Bartender
14 Hills Restaurant
08.2023 - 04.2025
Hospitality Associate (Barista & Bartender)
South Place Hotel
01.2023 - 07.2023
Customer Service – Refunds Department
AVAST/AVG Antivirus
07.2020 - 08.2023
Customer Service Associate
Nykaa Fashion
01.2020 - 07.2020
Customer Relationship Officer (CRO)
Brand Store
01.2018 - 02.2020
Bachelor of Commerce - Business Management
St. Gonsalo Garcia College
06.2015 - 07.2018
Bar manager and Cocktail Bartender
Bluebird
09 2022 - 01 2023