Albino Mathew
Hemel Hempstead
Summary
Dynamic and detail-oriented IT Support Technician with over 10 years of hands-on experience in providing comprehensive technical support in fast-paced environments. Proficient in troubleshooting hardware and software issues, managing network infrastructure, and ensuring optimal performance of IT systems. Adept at resolving complex technical problems with a focus on user satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Warehouse Engineer
Hemmersbach
Watford
06.2022 - 07.2024
- Laptops, Desktop, Printers and H/W Maintenances
- Software Installations & Troubleshooting
- Windows & Mac OS Deployment
- Data wiping & Data Recovery
- Network Support
ICT Systems & Network Technician
Alessa Medical & Scientific Equipments Co.
Kuwait
07.2008 - 05.2022
- Desktop Support for end users, implement, support and maintain the technology strategy
- Responsible for the management and administration of Infrastructure systems, both on-premises and cloud
- Responsible for service delivery to all employees using group-managed solutions
- Ensure Cyber security controls are fully deployed and in alignment with the business's policy and standards
- Ensure all Help Desk requests are handled in a professional and timely manner in accordance with established service levels
- Configurations of Cisco and HPE Aruba Switches Routing, VLAN, DHCP
- Administration of Sophos and Dell Sonicwall Firewall VPN, SSL VPN Site to Site, Web filtering and Network Security
- Aruba, Sophos & Cisco Wireless Access Points configuration
- Broadband outdoor Wireless P2P & P2M Support and Administration
- AVAYA VOIP, Sonus Gateway Management, Cisco and Avaya IP Phone configuration
- Barracuda Spam Mail filter adminiration
- Installation & Managing of Microsoft Windows Server 2003, 2008, 2012 & 2016 and Windows Client OS like Windows XP, Win 7, Win 8.1, Win 10 and Win 11
- Mobile Device Management of Mac, IOS and Android
- Administration of Windows Active Directory User Creation, Group Policy, DHCP, DNS and OrganizationUnit, Exchange Server, Office 365, MS Teams, Hyper‑V
- Responsible in Backup System Veeam Backup, Disaster Recovery and Users backup
- Cloud Network administration of One Drive, Dropbox and FTP Access
- SOPHOS End point Security and Group Policy Management and Antivirus System
- Network Ethernet cable terminations and port activation
- Synology NAS configuration, CCTV Installation, Configuration and troubleshooting
- Implementation and Administration of Door Access Control and Time Management System
- Managing network security measures in order to protect data, software, and hardware, Installation and troubleshooting
- Installation and Troubleshooting of MS Office and other programs
- Maintain and update assets records periodically and Data Center and Network monitoring
- Conducted tactical troubleshooting to identify faults.
- Resolved service user requests within target timeframes.
Corporate Customer Support Engineer
Sify Ltd.
India
03.2005 - 08.2007
- Deployment and support of outdoor Broadband P2P&M2P Wireless Internet connectivity
- Installation, configuration and Desktop support of Sify owned 56 Broadband Internet cafés
- Maintaining and coordination with the ISP Providers Fiber link, Leased line, ADSL & ISDN connectivity.
- Troubleshot problems and diagnosed system faults
IT Support Technician
CCS Technologies (P) Ltd.
India
05.2003 - 11.2005
- Provided System and Network support for Internal users
- Hardware trouble shooting & Software installations
- Internal WiFi, Desktop, Printers & Servers maintenance
- Administering Data Backup system.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Logged and completed reports to submit technical details to management.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
Education
Higher National Diploma - Computer Engineering
State Board of Technical Education
India2002
Foundation Degree in Science - Science Group
Mahatma Gandhi University
India1998
Diploma of Higher Education - Electronics
National Council for Vocational Training
India1996
Skills
- Diagnosing issues
- Troubleshooting proficiency
- Desktop,Laptop&Printers support
- Computer systems installation
- Software Installation&Maintanence
- Operating system Building
- Windows OS,Mac,IOS&Android expertise
- Windows Server administration
- Hardware maintenance
- Active Directory&Exchange Server management
- User account setup
- Office365,MS Teams&Hyper-V
- Computer backup management
- ICT Servers backup coordination
- Data recovery strategies
- Antivirus&End Point Security
- NAS storage&FTP Access
- Veeam Backup&Disaster Recovery
- Asset records management
- ICT network management
- Ethernet Cable Termination&Fiber connectivity
- Mobile device troubleshooting
- Virtual ICT support
- Data Center&Network Security monitoring
- CCTV,Door Access Conrol&Time management system
- Firewall management
- VPN,DHCP,DNS,SSL-VPN & Web Filtering
- VoIP Management
- Network support&diagnostics
- Cisco & HP Aruba Switches Management
- LAN,VLAN,SD-WAN & Routing
- Indoor&Outdoor Wireless Access Point Administration
- Counter Balance Reach Truck Operations
Certification
- Counterbalance Lift Truck, Upto 5000kg, 500mm to 5000mm lift, B1 - REGISTRATION NUMBER: 054957385
- HPE Aruba Certified Switching Professional (ACSP)-HPE Learner ID: HPE0073143125
- HPE Aruba Certified Switching Associate (ACSA) ‑ HPE Learner ID: HPE0073143125
- Cisco Certified Network Associate (CCNA) ‑ CISCO ID: CSCO11038977
- Microsoft Certified Professional (MCP) ‑ Windows 2000 Professional
Timeline
IT Warehouse Engineer
Hemmersbach
06.2022 - 07.2024
ICT Systems & Network Technician
Alessa Medical & Scientific Equipments Co.
07.2008 - 05.2022
Corporate Customer Support Engineer
Sify Ltd.
03.2005 - 08.2007
IT Support Technician
CCS Technologies (P) Ltd.
05.2003 - 11.2005
Higher National Diploma - Computer Engineering
State Board of Technical Education
Foundation Degree in Science - Science Group
Mahatma Gandhi University
Diploma of Higher Education - Electronics
National Council for Vocational Training
Similar Profiles
Richard MyersRichard Myers
IT Desktop Support Technician/Onsite Engineer at HemmersbachIT Desktop Support Technician/Onsite Engineer at Hemmersbach
Dereje AbebeDereje Abebe
DXC, Plano Resident Support Enginner at HemmersbachDXC, Plano Resident Support Enginner at Hemmersbach
Mike YearberMike Yearber
Service Delivery Manager at HemmersbachService Delivery Manager at Hemmersbach
Josh CarneyJosh Carney
Field Engineer at HemmersbachField Engineer at Hemmersbach
Cristian HortopanuCristian Hortopanu
Technical Project Manager at ADS Smart Home LtdTechnical Project Manager at ADS Smart Home Ltd