Albino Mathew
Hemel Hempstead
Summary
Dynamic and detail-oriented IT Support Technician with over 10 years of hands-on experience in providing comprehensive technical support in fast-paced environments. Proficient in troubleshooting hardware and software issues, managing network infrastructure, and ensuring optimal performance of IT systems. Adept at resolving complex technical problems with a focus on user satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Warehouse Engineer
Hemmersbach
Watford
06.2022 - 07.2024
- Laptops, Desktop, Printers and H/W Maintenances
- Software Installations & Troubleshooting
- Windows & Mac OS Deployment
- Data wiping & Data Recovery
- Network Support
ICT Systems & Network Technician
Alessa Medical & Scientific Equipments Co.
Kuwait
07.2008 - 05.2022
- Desktop Support for end users, implement, support and maintain the technology strategy
- Responsible for the management and administration of Infrastructure systems, both on-premises and cloud
- Responsible for service delivery to all employees using group-managed solutions
- Ensure Cyber security controls are fully deployed and in alignment with the business's policy and standards
- Ensure all Help Desk requests are handled in a professional and timely manner in accordance with established service levels
- Configurations of Cisco and HPE Aruba Switches Routing, VLAN, DHCP
- Administration of Sophos and Dell Sonicwall Firewall VPN, SSL VPN Site to Site, Web filtering and Network Security
- Aruba, Sophos & Cisco Wireless Access Points configuration
- Broadband outdoor Wireless P2P & P2M Support and Administration
- AVAYA VOIP, Sonus Gateway Management, Cisco and Avaya IP Phone configuration
- Barracuda Spam Mail filter adminiration
- Installation & Managing of Microsoft Windows Server 2003, 2008, 2012 & 2016 and Windows Client OS like Windows XP, Win 7, Win 8.1, Win 10 and Win 11
- Mobile Device Management of Mac, IOS and Android
- Administration of Windows Active Directory User Creation, Group Policy, DHCP, DNS and OrganizationUnit, Exchange Server, Office 365, MS Teams, Hyper‑V
- Responsible in Backup System Veeam Backup, Disaster Recovery and Users backup
- Cloud Network administration of One Drive, Dropbox and FTP Access
- SOPHOS End point Security and Group Policy Management and Antivirus System
- Network Ethernet cable terminations and port activation
- Synology NAS configuration, CCTV Installation, Configuration and troubleshooting
- Implementation and Administration of Door Access Control and Time Management System
- Managing network security measures in order to protect data, software, and hardware, Installation and troubleshooting
- Installation and Troubleshooting of MS Office and other programs
- Maintain and update assets records periodically and Data Center and Network monitoring
- Conducted tactical troubleshooting to identify faults.
- Resolved service user requests within target timeframes.
Corporate Customer Support Engineer
Sify Ltd.
India
03.2005 - 08.2007
- Deployment and support of outdoor Broadband P2P&M2P Wireless Internet connectivity
- Installation, configuration and Desktop support of Sify owned 56 Broadband Internet cafés
- Maintaining and coordination with the ISP Providers Fiber link, Leased line, ADSL & ISDN connectivity.
- Troubleshot problems and diagnosed system faults
IT Support Technician
CCS Technologies (P) Ltd.
India
05.2003 - 11.2005
- Provided System and Network support for Internal users
- Hardware trouble shooting & Software installations
- Internal WiFi, Desktop, Printers & Servers maintenance
- Administering Data Backup system.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Logged and completed reports to submit technical details to management.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
Education
Higher National Diploma - Computer Engineering
State Board of Technical Education
India2002
Foundation Degree in Science - Science Group
Mahatma Gandhi University
India1998
Diploma of Higher Education - Electronics
National Council for Vocational Training
India1996
Skills
- Diagnosing issues
- Troubleshooting proficiency
- Desktop,Laptop&Printers support
- Computer systems installation
- Software Installation&Maintanence
- Operating system Building
- Windows OS,Mac,IOS&Android expertise
- Windows Server administration
- Hardware maintenance
- Active Directory&Exchange Server management
- User account setup
- Office365,MS Teams&Hyper-V
- Computer backup management
- ICT Servers backup coordination
- Data recovery strategies
- Antivirus&End Point Security
- NAS storage&FTP Access
- Veeam Backup&Disaster Recovery
- Asset records management
- ICT network management
- Ethernet Cable Termination&Fiber connectivity
- Mobile device troubleshooting
- Virtual ICT support
- Data Center&Network Security monitoring
- CCTV,Door Access Conrol&Time management system
- Firewall management
- VPN,DHCP,DNS,SSL-VPN & Web Filtering
- VoIP Management
- Network support&diagnostics
- Cisco & HP Aruba Switches Management
- LAN,VLAN,SD-WAN & Routing
- Indoor&Outdoor Wireless Access Point Administration
- Counter Balance Reach Truck Operations
Certification
- Counterbalance Lift Truck, Upto 5000kg, 500mm to 5000mm lift, B1 - REGISTRATION NUMBER: 054957385
- HPE Aruba Certified Switching Professional (ACSP)-HPE Learner ID: HPE0073143125
- HPE Aruba Certified Switching Associate (ACSA) ‑ HPE Learner ID: HPE0073143125
- Cisco Certified Network Associate (CCNA) ‑ CISCO ID: CSCO11038977
- Microsoft Certified Professional (MCP) ‑ Windows 2000 Professional
Timeline
IT Warehouse Engineer
Hemmersbach
06.2022 - 07.2024
ICT Systems & Network Technician
Alessa Medical & Scientific Equipments Co.
07.2008 - 05.2022
Corporate Customer Support Engineer
Sify Ltd.
03.2005 - 08.2007
IT Support Technician
CCS Technologies (P) Ltd.
05.2003 - 11.2005
Higher National Diploma - Computer Engineering
State Board of Technical Education
Foundation Degree in Science - Science Group
Mahatma Gandhi University
Diploma of Higher Education - Electronics
National Council for Vocational Training
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