Albie Smith
Summary
Dedicated professional with a strong background in customer service, fitness and health, and teamwork. Demonstrates excellent communication and interpersonal skills, adept at creating positive customer experiences. Possesses in-depth knowledge of fitness principles, including anatomy and physiology. Proven ability to work effectively in teams, building strong relationships with colleagues and clients. Exhibits strong organisational skills and time management, capable of managing multiple responsibilities. Consistently reliable with a strong work ethic, frequently taking on additional shifts and overtime. Committed to continuous self-improvement and career advancement within the customer service or fitness industry.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Fitness Instructor
Better Leisure Centre
London
10.2023 - Current
- Led group fitness classes, ensuring participants' safety and providing motivation to achieve their fitness goals.
- Assisted clients one-on-one with personalized fitness plans and goals, creating a supportive and positive environment.
- Monitored gym equipment and provided recommendations to users to improve their workout routines.
- Managed customer queries and ensured a positive experience in the fitness environment.
Receptionist
Better Leisure Centre
London
10.2023 - Current
- Provided front-line customer service by greeting and assisting over 100+ visitors daily, ensuring a positive first impression and a seamless check-in/check-out process.
- Managed bookings for gym sessions, fitness classes, and events, ensuring all schedules were up-to-date and meeting the needs of the facility.
- Handled customer inquiries both in-person and over the phone, resolving issues and providing information on services, programs, and promotions in a timely manner.
- Maintained accurate records of membership details, payments, and session logs, using a customer management system to ensure data integrity.
- Collaborated with fitness instructors and team members to ensure smooth operations during busy times, especially around class changes, gym usage, and event scheduling.
- Promoted memberships and special offers to customers, contributing to a increase in membership sign-ups during peak periods.
- Implemented health and safety protocols, ensuring that the reception area was compliant with health regulations and that customers were informed of safety guidelines.
- Assisted with administrative tasks such as filing, preparing documents, and handling customer feedback to improve overall satisfaction.
- Upsold additional services, including personal training and fitness programs, achieving monthly sales targets consistently.
Online Shopper
Sainsbury's
London
10.2021 - 04.2024
- Delivered high-quality customer service by efficiently selecting and packing customer orders for home delivery.
- Worked night shifts, managing time effectively to balance the physical demands of the role with other responsibilities.
- Collaborated with colleagues in a fast-paced environment to meet tight deadlines, especially during the COVID-19 pandemic.
- Always volunteered for overtime, covering additional shifts and showing commitment to team and company goals.
- Gained extensive experience working in a team to ensure the smooth operation of online shopping services.
Education
GCSEs -
Brampton Manor Academy
London 09.2014 - 05.2019
Skills
- Customer Service: Excellent communication and interpersonal skills, adept at creating a positive customer experience
- Fitness & Health: In-depth understanding of fitness principles, including anatomy and physiology
- Teamwork & Collaboration: Proven ability to work effectively in teams, building strong relationships with colleagues and clients
- Time Management: Strong organizational skills; capable of managing multiple responsibilities, including working two jobs and maintaining a fitness routine
- Reliability & Work Ethic: Consistently taking on additional shifts and overtime, demonstrating a strong commitment to work and self-improvement
Affiliations
- Gym
- Drawing
References
References available upon request.
Timeline
Fitness Instructor
Better Leisure Centre
10.2023 - Current
Receptionist
Better Leisure Centre
10.2023 - Current
Online Shopper
Sainsbury's
10.2021 - 04.2024
GCSEs -
Brampton Manor Academy
09.2014 - 05.2019
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