ALBERT TEMITOPE SANYA

• Maintain the day to day operations of 500 workforce, including providing training on sales, product knowledge, merchandising, customer service, store ordering, staff scheduling and employee management.

• Develop store strategies to drive sales, reduce wastage, shrinkage increase profitability and continuous improve customer’s service.

• Ensure that staff within the store are properly trained for their job functions and assist other managers to maintain productivity at all times in other to provide outstanding customer service.

• Maintain the stability and reputation of the company, by ensuring that the store complies with labor and other legislation.

• Ensure that store expenses do not exceed budget.

• Ensure that all Company policies are strictly adhered to by employees at the store.

• Following through with the category department to ensure shelves are stocked up appropriately and products are displayed in a customer-friendly manner.

• Preparing detailed reports on buying trends, customer requirements/complaints, and profits.

• Develop and implement business strategies to attract new customers, expand store traffic, and enhance profitability at a minimized cost.

• Providing a safe and healthy store environment for employees and customers by ensuring the store is clean and all safety guidelines are strictly adhered to.

• Conduct regular staff meetings to communicate goals sales targets, and provide ongoing training for team members.

• Successfully resolved customer issues, resulting in a 99% decrease in customer complaints.

• Monitoring inventory levels, raising purchase order and ensure coordination to ensure timely replenishment.

• Managing financials, including, profit and loss statement, bank drop-offs for the entire store sales.

• Lead, coached and motivated colleagues to improve productivity and capacity.

• Exceeded monthly sales forecast by $ 30,000 in sales revenue.

• Managed store expenses and assist in budget preparation.

• Develop store strategies to drive sales, reduce shrinkage, increase profitability and continuously improves customer’s service.

• Assisted in the training and onboarding of new sales team member, ensuring smooth transition and consistent sales processes.

• Achieved a turn-over of $100,000 in first quarter as store manager via stock transfer order using SAP, premium customer satisfaction and 99% stock availability.

• Maintained a clean and safe work environment in accordance with sanitation and safety policies.

• Assisted in driving a culture of hospitality and meet all deadline for quarterly and yearly reports.

• Monitoring inventory levels, raising purchase order and ensure coordination to ensure timely replenishment.

• Oversee implantation of all operational activities.

• Assisted in developing sales strategy by identifying, analyzing markets trends including customer preferences and competitors activities.

• Collaborated with marketing team to develop and execute sales campaigns to generate leads and increase customer engagement.

• Ensure strict compliance with licensing, hygiene, health and safety legislation/guidelines within assigned departments.

• Assist store manager to achieve excellent displays of Fruit & Veg produce in the store.

• Liaising with statutory/regulatory bodies and health officials such as the Ministry of Health.

• Inspect and ensure items are properly sealed or report otherwise.

• Report profitability and ensure wastage level is within the company’s threshold by properly managing the cost-minimal assessment (CMA).

• Ensure expired items or products (cooked or material) are not found in the department.

• Ensure stock or material availability for sales and production.

• Ensure proper equipment cleaning happens in the fresh department.

• Professionally analyze all daily, weekly and periodic operations / management reports to make useful forecasts and solve identified problems.

• Effectively avoid or minimize wastages that may arise from staff through poor handling, overstock, and /or excess order.

• Deal with, and manage all staffing/operational needs of the Fresh food and perishable (FFP) departments by liaising with appropriate authorities or persons, and following through accordingly.

• Ensure that the FFP departments are merchandised according to company lay-out and standards

• Monitor, control and allocate tasks to internal and outsourced merchandisers.

• Provide service and a shopping experience that meets the needs of the guest.

• Work cooperatively with the category department to ensure strategic promotional displays.

• Train and assist store on merchandising, culling, ticketing, display, and promotional activities.

• Preparing detailed reports on buying trends, customer requirements/complaints, and profits.

• As manager on duty, liaise with the store manager and others managers in performing full operational responsibilities

• Ensure that sufficient ingredients are available in the deli and bakery department and ensure workers’ strict adherence/usage of the company’s recipes and production materials without loss.

• Effectively ensure housekeeping, health, and safety, within the departments which include; hygiene audits, adherence to cleaning schedules, compliance with alarm call-outs, and proper maintenance of fridges and other equipment.

• Overseeing the range and seasonal availability at retail levels to ensure the availability of goods.

• Facilitate value-added service and support in-store (customer service training for fresh food & perishable departments).

• Arrange and provide training on ordering and other related fresh food and perishable.

Ensure disciplinary actions are taken on poor performance and other breaches in line with company policy