Summary
Overview
Work History
Education
Skills
Timeline
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Alberto Iulian Muscalu

Alberto Iulian Muscalu

London,City of London

Summary

Senior Manager with over 10 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and sales management. Seeking position with room for advancement. Highly detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities.

Overview

14
14
years of professional experience

Work History

Warehouse /Sortation Manager

Relay Technologies LTD
London, England
01.2023 - Current
  • Fostered a positive work environment with regular team-building activities.
  • Facilitated staff training, resulting in better customer service.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Boosted department efficiency by streamlining operational processes.
  • Supervised project timelines for timely completion.
  • Delegated tasks efficiently to maximise productivity.
  • Enforced safety regulations to reduce workplace accidents.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Established clear budgets and cost controls strategies to meet objectives.

Operations Manager

Zapp
City of London
07.2021 - 01.2023
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Created and delivered daily schedule assignments to staff members through motivational team meetings.
  • Managed staff scheduling to optimise performance.
  • Recruited and trained motivated, hard-working staff for new stores.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Upskilled staff as required through targeted training opportunities, enhancing team capabilities.
  • Mitigated risk by ensuring up-to-date regulatory compliance for required licensing.

Operations Manager

Sixt Rent a Car
London, City of London
06.2019 - 06.2021
  • Reduced operational costs through effective stock level management.
  • Implemented employee reward schemes that increased sales performance.
  • Successfully led underperforming branch to grow sales revenue within 6 months through effective restructuring.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Received superior customer service satisfaction scores for consecutive quarters.
  • Designed sales and service strategies to improve revenue and retention.
  • Gathered and reviewed customer feedback to improve operations.
  • Consistently complied with company policies and government regulations.
  • Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Wrote reports detailing branch activities.
  • Motivated staff to exceed quotas on a regular basis.
  • Assessed employee performance and developed improvement plans.
  • Held sales coaching sessions.
  • Maintained friendly and professional customer interactions.
  • Provided expert supervision to department managers and [Number]+ staff members, delivering optimal productivity.

Branch Manager

Sixt Rent a Car
London, City of London
04.2018 - 05.2019
  • Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
  • Assisted in implementing new policies and procedures to meet business goals.
  • Monitored ongoing work, identified problems and found remedies.
  • Replied to customers questions and complaints in timely manner.
  • Supervised daily operations of branch office.
  • Ensured employees follow safe work practices and company standards.
  • Trained employees in there job duties to ensure smooth and continuous operations of branch office.
  • Managed deliveries and collections for corporate customers.
  • Managed fleet planning to ensure right categories of cars and vans were available.
  • Reviewed maintenance requests for out of service vehicles.

Sales Manager

Business Hub Logistic
Toulouse, France
04.2016 - 03.2018
  • Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
  • Collected customer and market feedback and reported information to company leadership.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Forecasted product sales and achieved quarterly and annual sales objectives.
  • Managed employee performance reviews to build communication and deliver sales insights.
  • Planned and developed strategies to increase sales and territory or market positioning for refurbished products.
  • Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
  • Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out.
  • Monitored sales team performance and provided effective training to help reach sales targets.
  • Prospected, identified and cultivated relationships with retailers.

Area Manager

EE Limited
Bucharest, Romania
10.2014 - 03.2016
  • Drove revenues and team morale by developing and deploying sales contests.
  • Accomplished 98% customer satisfaction ratings via survey.
  • Transformed underperforming teams into productive, profitable teams.
  • Approached new tasks with enthusiasm and passion.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
  • Exceeded sales forecast figures by 20% regularly through superior customer care and having a focused and motivated team.
  • Organized regular meetings with management to discuss about business updates, issues and opportunities.
  • Developed business plan for optimal use of resources and time.
  • Performed market research to study consumer behavior, latest trends and competitor activity.
  • Maintained and increased standards of customer service
  • Maximized sales and profitability
  • Assisted upper management in decisions for expanding or acquisition

Branch Manager

EE Limited
Bucharest, Romania
10.2012 - 09.2014
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Exceeded quarterly sales goals by 20%.
  • Received superior customer service satisfaction scores for consecutive quarters.
  • Designed sales and service strategies to improve revenue and retention.
  • Gathered and reviewed customer feedback to improve operations.
  • Generated dramatic improvements across entire sales cycle.
  • Consistently complied with company policies and government regulations.
  • Oversaw all aspects of branch management, including sales, revenue, policy enforcement.
  • Resolved escalated customer issues in timely manner, which boosted retention rates.
  • Wrote reports detailing branch activities.
  • Motivated staff to exceed quotas on regular basis.
  • Monitored key performance metrics.
  • Held sales coaching sessions.
  • Maintained friendly and professional customer interactions.

Sales Agent

EE Limited
Bucharest, Romania
10.2011 - 09.2012
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Worked with diligence to regularly meet or exceed branch targets.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in services and products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained knowledge on all competitor products and services and analyzed all advantages and disadvantages for various services and products

Sales Consultant

Eureko
Bucharest, Romania
02.2011 - 09.2011
  • Oversaw diverse account portfolio, including daily outbound calls to identify services addressing primary needs.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
  • Provided pricing information to customers regarding specific products.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.

Education

A-Levels - Economic relations in the European Union

Romanian-American University
Bucharest
2011

A-Levels - Management-Marketing

Romanian-American University
Bucharest
2009

Skills

  • Excellent time management skills
  • Multi-tasking ability
  • Strategic cost management (SCM)
  • Team player
  • Goal-orientated
  • Key performance indicators
  • Customer service
  • Staff management
  • Flexible
  • Sale expertise
  • Complex problem solving
  • Verbal/written communication
  • Detail-oriented
  • Goal-oriented
  • Strong team-builder

Timeline

Warehouse /Sortation Manager

Relay Technologies LTD
01.2023 - Current

Operations Manager

Zapp
07.2021 - 01.2023

Operations Manager

Sixt Rent a Car
06.2019 - 06.2021

Branch Manager

Sixt Rent a Car
04.2018 - 05.2019

Sales Manager

Business Hub Logistic
04.2016 - 03.2018

Area Manager

EE Limited
10.2014 - 03.2016

Branch Manager

EE Limited
10.2012 - 09.2014

Sales Agent

EE Limited
10.2011 - 09.2012

Sales Consultant

Eureko
02.2011 - 09.2011

A-Levels - Economic relations in the European Union

Romanian-American University

A-Levels - Management-Marketing

Romanian-American University

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Alberto Iulian Muscalu