Alberto Vidal Perpinan
London
Summary
Operations & Project Management Leader with experience in different industries, logistics operations, fleet management, and cross-functional projects, emphasising efficiency. Attention to detail. Able to communicate effectively with a range of
different teams in high-pressure situations. Driving operational cost reductions, on-time delivery improvements, and growing customer bases through data and research-optimised processes. Experienced in leading teams, developing training for team members, and following up to ensure compliance. Combines strategic ownership of projects and hands-on implementation of strategic objectives to maximise scalability, stakeholder buy-in, and key performance indicators in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Assitant General Manger
Mestizo restaurant
London
07.2025 - Current
- Operations and employee scheduling Efficiency & Optimisation FOH labour costs by approximately 20% per employee.
- Increasing revenue by 10% projecting different revenue streams
- Analysing data to identify trends and inform decision-making.
- Project on customer engagement and retention to increase revenue
Career Development & Job Seeking
Development & Job Search
London
09.2022 - 03.2025
- Completing Level 6 Business Management BA (Hons)
- Conducted informational interviews and mock interviews to refine professional presentation.
- Tailoring a CV and portfolio for targeted roles in operations and project management.
Warehouse Operations Agent
Santis Global
London
03.2022 - 09.2022
- Communicating between departments to enhance operational efficiency.
- Coordinated logistics and transportation for global operations at Santis Global.
- Projecting shipping schedules to meet client deadlines consistently.
- Preparing detailed reports on operational performance metrics for management review.
- Engaging with other departments to resolve customer inquiries and complaints.
Customer Service Coordinator / Operations
BIKE-DROP
London
07.2021 - 01.2022
- Project development events.
- Staff members training on customer service standards and proper front-line procedures and controls.
- Onboard new corporate customers and build relationships.
- Analyse customer feedback and respond to customer needs.
- Sales data analysis.
Freelance Logisitcs
Santis Global
London
04.2019 - 07.2021
- Offering logistics and supply chain management.
- Providing expert advice on route planning.
Fleet Operations Manager
Quiqup
London
10.2018 - 07.2019
- Fleet recruitment, schedules, and performance.
- Project development cost-efficiency projects, reducing operational expenses and new methods of transport.
- Implemented dispatching improvement projects, accelerating response times by 40%
- Couriers and vehicles legislation and regulations.
- Fleet optimisation projects, cost, and budgets.
Time Critical Medical Courier
HCA Healthcare
London
10.2017 - 10.2018
- Develop and implement projects to improve dispatching and routing.
- Plan and organise courier work by creating effective routes and traffic patterns.
- Excellent customer service, managing enquiries.
Dispatch Manager / Customer Service
Jinn
11.2016 - 11.2017
- Develop and implement projects to improve dispatching.
- Plan and organise courier work by creating effective routes and traffic patterns.
- Fleet recruitment, schedules and performance.
- Analyse customer needs and monitor progress.
- Excellent customer service, managing enquiries and loyalty.
Head Waiter
Cubitt House
London
12.2013 - 10.2016
- Led team in efficient table service during high-volume dining hours.
- Trained new staff on service standards and menu knowledge.
- Professionally resolving customer complaints.
Education
Skills for the Workplace - Business Administration and Management, General
University of Wales Trinity Saint David
LondonBA (Hons) Business Management -
Arden University
LondonSkills
- Team building
- Staff training
- Communication skills
- Operations monitoring
- Strategic planning
- Project leadership
Languages
- Spanish
- English
References
References available upon request.
Timeline
Assitant General Manger
Mestizo restaurant
07.2025 - Current
Career Development & Job Seeking
Development & Job Search
09.2022 - 03.2025
Warehouse Operations Agent
Santis Global
03.2022 - 09.2022
Customer Service Coordinator / Operations
BIKE-DROP
07.2021 - 01.2022
Freelance Logisitcs
Santis Global
04.2019 - 07.2021
Fleet Operations Manager
Quiqup
10.2018 - 07.2019
Time Critical Medical Courier
HCA Healthcare
10.2017 - 10.2018
Dispatch Manager / Customer Service
Jinn
11.2016 - 11.2017
Head Waiter
Cubitt House
12.2013 - 10.2016
Skills for the Workplace - Business Administration and Management, General
University of Wales Trinity Saint David
BA (Hons) Business Management -
Arden University
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