Summary
Work History
Education
Skills
Interests & Hobbies
References
Timeline
Generic

Albertine Morgan

Evington village,Leicester

Summary

Qualified support worker, specialising in people-centred environment offering several years of experience. Emotionally-resilient, mature professional, looking to pursue a career in an ethical, customer-care-focused role. For several years, the successful undertaking of professional and personal development courses, for example, enrolling at the University of Derby, Counselling and psychotherapy principles and practices to enhance a career in care and pursue a passion for helping and supporting others. Confident communicator, approachable, and enjoy building relationships with clients to deliver a personalised, dedicated level of service ensuring good clinical practices for reliable and trustworthy conclusions to guide further decision-making.

Work History

Carers Support Worker

Age uk
Leicester
2023.12 - Current
  • Working with both individual carers and groups across Leicester to provide one-to-one support, information, advice group activities, carers breaks, social activities
  • Promote carers service and undertake talks/presentations on Age UK service to other agencies
  • Maintain systems to manage and facilitate service referrals
  • Deliver programme of activities to carers to raise awareness of services and support available to them in their caring role and promote their physical and emotional health and well-being
  • Develop carer confidence, skills, and knowledge and increase awareness of adult social care processes and entitlement to rights, utilizing strength-based approaches
  • Enable carers to have information needed to make choices and decisions
  • Develop good communication and working practices with other statutory and non-statutory organisations to facilitate multi-disciplinary and collaborative approach to providing support for carers
  • Maintain up-to-date records and statistics using Charity Log database
  • Process hospital discharge grants, contacting carers, collecting personal information.
  • Provide physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.

Floating Support Worker

Nottingham Community Housing Association
2023.11 - Current
  • Deliver high-quality care to individuals with varying needs
  • Tailoring support to meet personalised care plans so service users can live as independently as possible while demonstrating person-centered values
  • Active listening to service users, by showing genuine interest and understanding
  • Providing non-judgmental and empathetic environment that encourages open communication
  • Develop and review personalised support plans in collaboration with service users, incorporating their preferences, goals, and aspirations to encourage social engagement to improve independence, confidence, and overall wellbeing
  • Educate service users to foster independence about their rights and available choices
  • Foster awareness about self-advocacy and encourage individuals to actively participate in decision-making processes, to express their needs and preferences
  • Advocate on service users when necessary, ensuring appropriate sharing of information
  • Tailor support approaches to align with cultural preferences and practices, respecting cultural differences
  • Being culturally sensitive and respectful of diverse backgrounds, beliefs, and values
  • Support service users on home visits, accompany on social activities, walks, and doctors appointments
  • Uphold strict privacy and confidentiality standards creating safe space for individuals to express themselves without fear of judgment or repercussion whilst respecting individual's right to privacy
  • Report on service user progress to senior staff, addressing concerns and suggesting appropriate action helping service users to achieve care plan objectives
  • Monitor and document client behaviours, activities and development, aiding appropriate care plan management
  • Provide support in social, physical and emotional areas to assist clients with integration into local community.
  • Continuously promote best practices in health and safety and security to safeguard service user welfare

Education

Volunteer role as trainee counsellor - Counselling

Shama Womens Centre
Leicester

Bachelor of Science -

University of Derby
Derby

Nature Connectedness Course Continued Professional Development -

University of Derby
Derby

Access To Higher Education Diploma -

Leicester
Leicester

Mindfulness-Based Cognitive Behavioural Therapy -

Distant Learning
Leicester

Skills

  • Excellent communication and interpersonal skills were essential whilst working in my previous role- NHS. Utilising skills learnt in my current role as support worker and carers support worker
  • Strong administrative experience from working as-NHS clinic co-ordinator preparing casenotes.
  • Completing assignments, presentations and academic portfolios whilst studying degree level
  • Current position requires, writing of support plans and organising own diary
  • Computer literate and numerate; IT skills, office software, Microsoft 365
  • Ability to work on own initiative as well as part of a team, able to forge relationships and engage well with clients, service users and colleagues and external agencies
  • Use clear and simple language, adapting communication styles to suit individual needs, with sensitivity
  • Meticulous with great attention to detail Good presentation skills
  • Ability to write and compile reports, client records, support plans, and appointments
  • Intervention techniques and care needs assessments
  • Excellent understanding of client confidentiality and safeguarding procedures and risk assessments
  • Complying with GDPR, health & safety, equality and diversity, equal opportunities policy and governmental policies and law to do with mental health, care and abuse prevention
  • Regular training and awareness programs of policies and procedures, to maintain a high standard of compliance with these regulations.

Interests & Hobbies

To professionally and personally enhance my growth I am committed to expanding my knowledge and awareness by continuously participating in well-being events and courses towards understanding and addressing mental health issues. I enjoy engaging in social events that can have a positive impact on my overall well-being and recently attended, healthy conversations skills.

References

Available upon request.

Timeline

Carers Support Worker

Age uk
2023.12 - Current

Floating Support Worker

Nottingham Community Housing Association
2023.11 - Current

Volunteer role as trainee counsellor - Counselling

Shama Womens Centre

Bachelor of Science -

University of Derby

Nature Connectedness Course Continued Professional Development -

University of Derby

Access To Higher Education Diploma -

Leicester

Mindfulness-Based Cognitive Behavioural Therapy -

Distant Learning

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Albertine Morgan