Summary
Work history
Education
Skills
Timeline
Hi, I’m

Albert Jose

Ankamaly ,India
Albert Jose

Summary

Friendly guest service professional experienced in delivering first-class hospitality support. Managed guest interactions positively for exceptional satisfaction ratings. Proactive and adaptable to meet changing service needs. Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.

Work history

Oberoi Hotels & Resorts
Cochin, India

Waiter
06 2023 - 07 2024

Job overview

  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Oberoi Hotels & Resorts
Cochin, India

Industrial Trainee
12 2022 - 05 2023

Job overview

  • Demonstrated strong problem-solving skills to overcome challenges.
  • Discussed ideas and concepts clearly and concisely with team members.

Marriot Hotel
Athani, India

Guest Service Associate
09 2024 - Current

Job overview

  • Enhanced guest satisfaction by promptly addressing complaints and concerns.
  • Handled cash transactions securely, reduced discrepancies in financial reporting.

Education

Little flower higher secondary school

from Humanities
03/2019 - 02/2020

Institute of Naipunnya informations technology

Bsc Hotel Management and Catering Science from Catering Science
07/2020 - 04/2023

University overview

  • Graduated with Honours

Skills

  • Guest experience
  • Administrative skills
  • Hospitality services
  • customer satisfaction
  • communication skill
  • time management

Timeline

Waiter

Oberoi Hotels & Resorts
06 2023 - 07 2024

Industrial Trainee

Oberoi Hotels & Resorts
12 2022 - 05 2023

Guest Service Associate

Marriot Hotel
09 2024 - Current

Little flower higher secondary school

from Humanities
03/2019 - 02/2020

Institute of Naipunnya informations technology

Bsc Hotel Management and Catering Science from Catering Science
07/2020 - 04/2023
Albert Jose