Team-oriented professional with 6 years of experience leading cross-functional software teams in deadline-driven environments. Skilled at motivating colleagues, delegating tasks, and solving real-time problems while maintaining quality and customer satisfaction. Certified ScrumMaster and PRINCE2 Foundation, now seeking to apply proven leadership, planning, and service skills as a Retail Shift Manager at Lidl.
Team Leadership & Task Delegation
Fast-Paced Problem Solving
Customer Communication & Issue Resolution
Time & Shift Planning (Agile Sprints, Kanban)
Coaching & On-boarding New Team Members
Process Improvement & KPI Tracking
Microsoft Office, JIRA, Confluence
Basic Inventory / Documentation Control (project assets, licences)
Conflict Management & Escalation Handling