Summary
Overview
Work history
Education
Skills
Custom
Certification
Timeline
Generic
Albana Bushi

Albana Bushi

Reigate,UK

Summary

Dynamic and organised professional with a strong background in hospitality and customer service. Demonstrates exceptional communication skills in English and Italian, coupled with a keen awareness of safety and security protocols. Proficient in cash handling, telephone skills, with a proven ability to solve problems efficiently. Committed to delivering high-quality service in five-star resort environments, aiming to leverage expertise towards enhancing guest experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Costumer service

Le Quattro porte (Oven Fresh Bakery)
05.2025 - 09.2025
  • Led team to enhance customer service standards.
  • Enhanced donor relationships by delivering excellent customer service.
  • Delivered exceptional customer service to enhance client relationships.
  • Improved customer service by implementing new protocols.

Private Hire Taxi Driver

Parker's Reigate Taxi
Reigate, Surrey
02.2024 - 02.2025
  • Communicated timely updates on journey progress to passengers.
  • Provided punctual transportation services to satisfy customer needs.
  • Managed difficult driving conditions calmly for passenger reassurance.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.

Housekeeper

Harsfield Manor Hotel
Betchworth, Uk
09.2020 - 02.2024
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.

Cleaner

La premises management LLP
RH2 , Uk
03.2019 - 09.2020
  • Attended to daily list of jobs and worked quickly to complete cleaning within allotted time frame
  • Communicated well with team across multiple locations.

Receptionist and Housekeeper

Cranleigh Hotel
Reigate, Uk
03.2013 - 03.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Replenished additional hotel amenities daily, maintaining guest comfort and satisfaction.
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
  • Delivered front of house duties with warm and professional manner.

Receptionist

La Lanterna
Reigate, UK
05.2013 - 09.2013
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.

Education

Abroad

Skills

  • Speaks fluent English, Italian ,Albanian
  • Customer service orientated
  • Hospitality background
  • Organised and efficient
  • Self-directed
  • Problem-solving skills
  • Verbal and written communication
  • Exceptional communicator
  • Cash handling
  • Ergonomics and safety training
  • Safety awareness
  • Security awareness
  • Telephone skills
  • Five-star resort cleaning
  • Basic knowledge of Microsoft Office

Custom

Albana, Bushi, 14A western parade, RH2 , UK, RH2 8AU, 07450 292083, albanabushi@hotmail.com

Certification

Food safety E-learning - 23/4/2021

COSHH 100% - 18/08/2021

Fire Awareness -17/08/2021

Level 2 Food and Hygiene and safety for Retail -03/05/2025

Timeline

Costumer service

Le Quattro porte (Oven Fresh Bakery)
05.2025 - 09.2025

Private Hire Taxi Driver

Parker's Reigate Taxi
02.2024 - 02.2025

Housekeeper

Harsfield Manor Hotel
09.2020 - 02.2024

Cleaner

La premises management LLP
03.2019 - 09.2020

Receptionist

La Lanterna
05.2013 - 09.2013

Receptionist and Housekeeper

Cranleigh Hotel
03.2013 - 03.2020

Abroad

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Albana Bushi