Confident and proactive leader with exceptional organisational and interpersonal skills, capable of managing teams and operations seamlessly. Proven ability to drive sales and enhance customer satisfaction through strategic planning and team development. Committed to orchestrating outstanding results and delivering growth.
Overview
26
26
years of professional experience
Work History
Store Manager
Wm Morrisons Supermarkets Ltd
Bradford, LDS
07.2008 - Current
Coach, lead, and mentor underperforming colleagues through effective performance meetings to improve confidence and results encouraging colleagues to succeed and advance within their role
Conduct performance appraisals for staff members, providing constructive feedback and building trust
Effective user of emotional intelligence to aid and support two-way communication making difficult conversations easy
Develop high performing sales culture through regular motivation sessions to celebrate performance and recognition
Enhanced bottom-line results through meticulous budget controls
Conduct customer surveys to gather feedback on service and experience, enabling team development and reaction to learnings
Utilise NPS data, to enhance customer experience
Guide store team to operational excellence, promoting healthy mistakes through organic learning
Communicating and maintaining business-critical objectives
Promote safety awareness and strong Health and Safety behaviours
Store Manager
Somerfield Supermarket
01.2005 - 07.2008
Store Manager
Iceland Frozen Foods
07.1999 - 01.2005
Education
BSc - Mathematics - Course Id MST-121
The Open University
Milton Keynes, MIK
1998 -
A-Level - Accountancy, Law
South Ease Essex VI College
Essex
07.1997
GCSE - High School Qualifications
Castle View School
Canvey Island
07.1995
Skills
Leadership
Budgetary and cost control
KPI Management and accountability
Performance Management
Strategic Planning
Results analysis
HACCP Safe and Legal Management
HR People Manager trained
Management of Legal compliances
Managing Enforcement Visits
Loss prevention measures
Proactive succession planning
Driver of reward and recognition, ensuring that colleagues are valued and that everyone's effort is worthwhile
Accomplishments
2024 - March - November ~ Regional Optics rollout Manager - NWEB
2023 - June to December ~ Regional Waste Champion - NWEB
2023 - January to June ~ Regional Refit Manager - NWEB
2022 - May to November ~ Regional HFSS role out Manager - NWEB
2020 - March to May ~ Set up HD, DS, C&C Operations - Site 049