ALANYS WILLIAMS
TONDU,BRIDGEND
Summary
Accomplished professional with extensive expertise in store operations, team coaching and supervision, and outstanding customer service. Demonstrates exceptional skills in motivational aptitude, payroll procedures, and conflict management. Proven track record in profit margin enhancement, budgeting proficiency, and KPI tracking. Adept at onboarding recruits, staff training and coaching, and implementing effective incident management processes. Career goal includes leveraging leadership acumen and communication mastery to drive organisational success and foster a collaborative work environment.
Proactive and energetic with focus on using Youth Justice training to build career foundation. Seeks out opportunities to go beyond basic course material and gain deeper understanding or hands-on experience.
Overview
6
6
years of professional experience
Work History
Shift Leader/Duty Manager
JD Wetherspoons
Maesteg
01.2019 - 05.2025
- To support, lead and motivate the team to meet sales, profit and compliance targets.
- To run shifts and, working unsupervised, to achieve the following on a day-to-day basis: Experience Excellent customer service Serving food and drinks to the correct specification Maintaining a clean, safe and legal workplace Adhering to Wetherspoon's standard operating procedures (SOPs) and company policies.
- Respond to any customer feedback in a positive and helpful manner, seeking support, if required - reviewing all customer feedback with the management team and identifying/actioning any training needs.
- Work alongside door staff Maintain office administration in line with company policies and general data protection regulations (GDPR) including use of duty manager logbooks, CCTV, keys, safe and storage of paperwork.
- Manage stock holdings Assist in achieving all people-related targets (Management of rotas and break allocations, identify recruitment needs, new starter inductions, hold probation and training review meetings, ensure all training is completed to the required standard, record absences, manage the day-to-day performance and attendance of the team.
- Report maintenance issues and manage maintenance contractors on site Ensure that all accidents, incidents and serious food complaints are recorded following company procedures.
- Help improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Ensuring cash procedures are adhered to and following correct policies when it comes to morning/mid/night shifts.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
Education
Crime and Justice - Criminology
University of South Wales
Bridgend, County Borough of Bridgend 09.2024 -
GCSE - English
Coleg Cymunedol Y Dderwen
GCSE - Science
Coleg Cymunedol Y Dderwen
A Level - Health Care
Coleg Cymunedol Y Dderwen
A Level - English Literature
Coleg Cymunedol Y Dderwen
A Level - Criminology
Coleg Cymunedol Y Dderwen
Welsh Baccalaureate - undefined
Coleg Cymunedol Y Dderwen
Degree - Criminology and Criminal Justice with Youth Justice
University of South Wales
Skills
- Motivational aptitude
- Payroll procedures
- Delegation proficiency
- Profit margin enhancement
- Empathy and understanding
- Budgeting proficiency
- Communication mastery
- Leadership acumen
- Conflict management
- Just In Time stock control
- Outstanding customer service
- Onboarding recruits
- Team coaching and supervision
- Staff training and coaching
- Store operations
- Workload prioritisation
- Shift scheduling
- Pre-shift briefings
- Task delegation
- Incident management processes
- KPI tracking
Custom
- Volunteer, Little Joey's, Participated in gymnastics and supervised children, assisting coaches in managing groups of children aged 3 to 12.
- Teaching Assistant, Tondu Primary School, 2019, Gained practical experience in an educational environment, collaborating with teaching staff on lesson planning and child-oriented activities.
Affiliations
- Gardening
- Reading
References
References available upon request.
Timeline
Crime and Justice - Criminology
University of South Wales
09.2024 -
Shift Leader/Duty Manager
JD Wetherspoons
01.2019 - 05.2025
GCSE - English
Coleg Cymunedol Y Dderwen
GCSE - Science
Coleg Cymunedol Y Dderwen
A Level - Health Care
Coleg Cymunedol Y Dderwen
A Level - English Literature
Coleg Cymunedol Y Dderwen
A Level - Criminology
Coleg Cymunedol Y Dderwen
Welsh Baccalaureate - undefined
Coleg Cymunedol Y Dderwen
Degree - Criminology and Criminal Justice with Youth Justice
University of South Wales
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