Alannah Wilson
Leeds,West Yorkshire
Summary
Experienced professional with a strong background in office operations and customer service. Proficient in Microsoft Excel, data entry, and cash management, ensuring efficient billing and invoicing processes. Adept at using ticketing systems like Zendesk for effective customer care and conflict management. Demonstrates excellent time management skills, multitasking abilities, and familiarity with GDPR compliance. Career goal: to leverage extensive skills in a dynamic role that enhances organisational efficiency and customer satisfaction.
Driven and proactive, bringing exceptional communication and problem-solving skills to foster positive client relationships and streamline service processes.
Overview
8
8
years of professional experience
Work history
Customer support coordinator
Sycous ltd.
Leeds, West Yorkshire
2023.04 - 2026.01
- Manage inbound and outbound calls in a fast-paced environment.
- Establish and configure payment plans to meet customer needs.
- Demonstrate ability to utilise multiple systems simultaneously.
- Deliver excellent customer service and maintain positive customer relations.
- Work towards key performance indications to achieve targets.
- Leverage Excel and PowerBi.
- Managing complaints effectively, ensuring resolution and customer satisfaction.
- Attend regular feedback sessions, leading to continuous improvement in service offered.
Care Assistant
Springfield Care home and The Coach House
Leeds, West Yorkshire
2020.11 - 2023.04
- Enhanced residents' autonomy through assistance with everyday responsibilities.
- Coordinated everyday operations to promote mental and physical vitality.
- Supported nutritional goals by ensuring appropriate food and beverage intake during meals.
- Managed tasks independently and collaborated with team to maintain high-quality work.
Sales assistant duty manager
Iceland Foods Ltd
Leeds, West Yorkshire
2018.04 - 2020.09
- Assisted customers with inquires and requests to enhance service experience.
- Managed product transactions efficiently to ensure accuracy and speed.
- Prepared merchandise for display, maintaining visual standards and organisation.
- Always ensured a safe environment for colleagues and customers.
- Facilitated customer satisfaction through attentive service and follow-up.
- Collaborated effectively within a team whilst also managing tasks independently.
- Conducted details cleaning of store to uphold hygiene standards.
- Conducted daily inventory checks to manage stock levels accurately.
Education
GCSEs -
John Smeaton Academy
Leeds 09/2013 - 07/2017
Skills
- Office experience
- Personal data recording
- Microsoft Excel
- Keyboard typing speed
- Ticketing system usage
- Cash management
- Customer service
- Multitasking
- Phone Etiquette
- Data entry efficiency
- Customer account creation
- Billing and invoicing
- Email correspondence
- Familiarity with gdpr compliance
- Conflict management
- Telephone etiquette
- Zendesk
- Report generation
- Customer care expertise
- Live chat operation
- Account management
- Excellent time management skills
Timeline
Customer support coordinator
Sycous ltd.
2023.04 - 2026.01
Care Assistant
Springfield Care home and The Coach House
2020.11 - 2023.04
Sales assistant duty manager
Iceland Foods Ltd
2018.04 - 2020.09
GCSEs -
John Smeaton Academy
09/2013 - 07/2017