Alannah Hornsey

In this job role,

• I maintained a clean and organised bar area whilst strictly adhering to all COVID-19 health and safety protocols.

• I retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

• I timely served more than 150 drinks each night, demonstrating knowledge of over 40 drink recipes.

• I maintained a safe environment by discontinuing service to intoxicated guests and coordinating with staff to defuse conflict.

• Furthermore, I engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

In this job role,

• I assisted ranch hands with cleaning stables and training arenas, maintaining tidiness.

• I monitored the development of the horses, tailoring graduate development programmes to optimise improvements.

• I efficiently scheduled regular farrier and vet appointments, ensuring the optimal health and wellbeing of the horses.

• I planned proactively to meet busy grooming schedules.

• Additionally, I built positive service user rapport through friendly interactions.

In this job role,

• I meticulously maintained a careful display of resources throughout the library.

• I assessed user technology needs and made strategic recommendations to enhance the users experience.

• I provided value to users with a range of individualized solutions to their unique problems.

• I greeted and informed customers regarding library schedule and protocols.

• As well as this, I helped to facilitate a calm and productive working environment for all.

In this job role,

• I facilitated strong presentation skills by memorising over 30 menu items and rotating specials in order to give customized recommendations to guests.

• I consistently and continuously executed orders from ideation to completion.

• I created a positive patron experience by delivering exceptional customer service to all parties.

• I upkept a clean environment for all customers and patrons in order to maintain quality assurance procedures and protocol.