Alanna Myer Donaghy
Shrewsbury,Shropshire
Summary
Experienced in customer service and team collaboration, with a proven track record in maintaining high standards of organisation and efficiency. Demonstrated ability to manage multiple tasks simultaneously while ensuring excellent customer relations and satisfaction. Skilled in cash handling, communication, and time management, with experience across diverse roles including front of house and kitchen helper at The Anchor, on-floor shop assistant at Oberon, and team member at Home Bargains. Committed to upholding health and safety standards and fostering a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Team member
Home Bargains
Shrewsbury, Shropshire
2024.06 - 2026.01
- Here I was able to learn what it was like to work for a much bigger company.
- I was able to grow my customer service skills as I was face to face with them every shift, whether that was on the tills or on the shop floor.
- I was also able to gain multitasking skills, as I was often working both the shop floor and the tills on the same shift.
- I trained new staff on shop procedures, till operation, and customer service excellence.
On floor shop assistant
Oberon
Shrewsbury, Shropshire
2023.07 - 2024.04
- Working at Oberon on a Saturday and Sunday helped me to develop my customer service skills; my role within the Oberon team ranged from helping customers to restocking and labelling items.
- I kept shelves neat, clean and organised through visual merchandising.
- I assisted customers in locating products, offering recommendations based on specific needs.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Collaborated effectively with team members during busy periods.
- Handled queries regarding products, providing detailed information as necessary.
Front of house team member
The Anchor inn
Shrewsbury, Shropshire
2020.04 - 2022.07
- Here I gained a lot of confidence and became friendly with local returning customers; I also learnt how to cope during busy hours, remaining calm and polite to customers under pressure.
- I maintained cleanliness and organisation of kitchen stations and storage areas.
- I upheld health and safety standards to protect staff and customers.
- Cross-trained in table service to support FOH team and maintain consistent staff availability.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
BTEC - business, marketing
Thomas Telford
Telford, Telford and Wrekin 2024.09 -
GCSEs -
The Priory school
Shrewsbury, Shropshire 2019.09 - 2024.06
Accomplishments
- Three Principal breakfast awards.
- Charity cycle in aid of the NHS, raising £531.
- Performing in Les Misérables.
- Finalist for public speaking competition.
- Deputy house captain and head of sports and creative arts.
Affiliations
- Crochet
- wellbeing
- Learning new skills
- Art
Certification
Full UK Driving license
References
References available upon request.
Timeline
BTEC - business, marketing
Thomas Telford
2024.09 -
Team member
Home Bargains
2024.06 - 2026.01
On floor shop assistant
Oberon
2023.07 - 2024.04
Front of house team member
The Anchor inn
2020.04 - 2022.07
GCSEs -
The Priory school
2019.09 - 2024.06