Alankrit Gupta
Sutton,London
Summary
Salesforce Technical Lead | Agentforce & GenAI Solutions | Service Cloud | Force.com
Salesforce Technical Lead with 10+ years of consulting and CRM implementation experience across Life Sciences, Media & Technology, and Consumer Goods. Expert in Service Cloud, Agentforce, and Force.com, delivering multi-country implementations and GenAI-powered Agentforce applications using prompt engineering, Agentforce Studio, and Semantic Data Models. Strong skills in Apex, Lightning UI/UX and REST integrations, with experience in solution architecture, business process optimization.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Salesforce Application Lead/Architect
Accenture
London
2020.02 - Current
- Lead client-facing solution architecture and technical design for Salesforce Agentforce and Service Cloud implementations, supporting enterprise-scale and multi-country deployments.
- Design and implement GenAI-powered Agentforce applications, applying prompt engineering techniques to enable AI-assisted workflows, intelligent reporting, and agent productivity enhancements.
- Utilize advanced Salesforce AI capabilities including Agentforce Studio and Semantic Data Models to develop connected AI agents and scalable enterprise solutions.
- Translate business and functional requirements into technical solution architecture and implementation roadmaps aligned with Salesforce best practices.
- Apply Life Sciences industry expertise to design solutions aligned with Customer-Facing Colleague (CFC) engagement models with Healthcare Professionals (HCPs) while considering regulated industry processes and compliance frameworks.
Salesforce Senior Consultant
Deloitte
Bangalore, India
2017.06 - 2020.02
- Delivered Force.com / Salesforce platform implementations with custom Lightning UI/UX, developing scalable user interfaces using Lightning Web Components (LWC) and Lightning framework.
- Led end-to-end Salesforce project delivery, ensuring adherence to coding standards, platform best practices, and scalable architecture design.
- Designed and implemented bi-directional REST API integrations to enable seamless data exchange between Salesforce and external systems/databases.
- Supported pre-sales and business development activities, including RFP responses, solution estimation, resource planning, and technical proposal development.
Salesforce Developer
Cognizant
Bangalore, India
2014.11 - 2017.06
- Worked as a Salesforce Service Cloud Developer for a Media and Technology client, supporting development and enhancement of customer service solutions on the Salesforce platform.
- Developed custom business logic using Apex and built Visualforce pages to extend Salesforce functionality and support complex business requirements.
- Performed Salesforce configuration and customization using automation tools including Workflow Rules, Process Builder, and Flow to streamline business processes and improve operational efficiency.
- Managed user access, profiles, roles, and permission sets, ensuring proper access control and security governance across Salesforce environments.
Education
Bachelor of Technology -
Uttar Pradesh Technical University
India 2010.01 - 2014.01
Skills
Functional :
- Client-Facing Technical Consulting and Stakeholder Engagement
- End-to-End Project Delivery and Implementation Lifecycle
- Pre-Sales Support including RFP Responses, Solution Estimation, and Resource Planning
- Life Sciences Domain Expertise
Technical :
- Salesforce Platform: Service Cloud, Forcecom, Agentforce
- Salesforce AI Tools: Agentforce Studio, Semantic Data Models, Prompt Engineering, Einstein Studio,, Agentforce Vibes
- Development: Apex, Visualforce, Lightning Web Components (LWC), Lightning Framework
- Automation & Configuration: Salesforce Flows, Process Builder
- Integration: REST APIs, Bi-directional Integrations
- DevOps Tools : Copado , Salesforce DX
Certification
1. Salesforce Certified Agentforce Specialist
2. Salesforce Certified Platform Data Architect
3. Salesforce Certified Platform Developer
4. Salesforce Certified Platform App Builder
5. Salesforce Certified Platform Administrator
Timeline
Salesforce Application Lead/Architect
Accenture
2020.02 - Current
Salesforce Senior Consultant
Deloitte
2017.06 - 2020.02
Salesforce Developer
Cognizant
2014.11 - 2017.06
Bachelor of Technology -
Uttar Pradesh Technical University
2010.01 - 2014.01