ALAN JAY MURRAY
Notting Hill,London
Summary
Hardworking individual committed to creating a positive work environment through effective mentoring and communication. KPI and Sales focused with constant drive to achieve targets; set and surpass them through skills in delegation and problem-solving. Talented in leadership, staff development and training ensuring all team members are prepared for the working day ahead, crucial for fostering a productive work environment. Maintaining high shop floor standards and tidiness. Ready to make significant impact in any senior role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Sales Manager
Reiss
London
08.2024 - Current
- Oversaw till operations, ensuring quick service and reduced waiting times.
- Maintained smooth operations during busy periods, while monitoring customer flow and trends.
- Trained new staff, promoting supportive and prepared team environment.
- Implemented strategic product placement to enhance customer engagement and sales.
- Ensured team compliance with company grooming standards, upholding brand image.
Deputy Manager
Procook
London
09.2021 - 08.2024
- Highlighting features and benefits of products, employing selling techniques to exceed KPI targets.
- Training staff members on product knowledge resulting in increased store sales.
- Leading team briefings to improve store-wide communication and set expectations for day ahead.
- Managing stock levels, performing several stock takes.
- Touring sales floor regularly and pointing out any tasks that need to be carried out throughout day.
- Completing opening and closing procedures each day including cashing up and banking.
- Creating schedules to ensure most amount of staff in when needed and keeping to company hour allowances.
Senior Cast Member
Disney Store
London
11.2019 - 09.2021
- Working with large team and ensuring any management message is delivered to all members of team.
- Resolving customer complaints to achieve full customer satisfaction.
- Training team to upsell products successfully ensuring larger sales.
- Coached team to deliver quality customer service and uphold brand values.
- Updated pricing and promotions to fulfil store goals.
Education
GCSES - A-C
Holland Park School
London, ENG 09.2013 - 07.2018
A-Levels - B,B,C
Holland Park School
London 09.2019 - 07.2021
Skills
- Store and shop floor management
- Leading teams
- Visual merchandising
- Active customer service skills
- Staff rota creation and supervision
- Stocktake oversight
- Use of spreadsheets
- Data analysis
Timeline
Sales Manager
Reiss
08.2024 - Current
Deputy Manager
Procook
09.2021 - 08.2024
Senior Cast Member
Disney Store
11.2019 - 09.2021
A-Levels - B,B,C
Holland Park School
09.2019 - 07.2021
GCSES - A-C
Holland Park School
09.2013 - 07.2018
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