Summary
Overview
Work history
Education
Skills
Timeline
Generic

ALAN JAY MURRAY

Notting Hill,London

Summary

Hardworking individual committed to creating a positive work environment through effective mentoring and communication. KPI and Sales focused with constant drive to achieve targets; set and surpass them through skills in delegation and problem-solving. Talented in leadership, staff development and training ensuring all team members are prepared for the working day ahead, crucial for fostering a productive work environment. Maintaining high shop floor standards and tidiness. Ready to make significant impact in any senior role.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Sales Manager

Reiss
London
08.2024 - Current
  • Oversaw till operations, ensuring quick service and reduced waiting times.
  • Maintained smooth operations during busy periods, while monitoring customer flow and trends.
  • Trained new staff, promoting supportive and prepared team environment.
  • Implemented strategic product placement to enhance customer engagement and sales.
  • Ensured team compliance with company grooming standards, upholding brand image.

Deputy Manager

Procook
London
09.2021 - 08.2024
  • Highlighting features and benefits of products, employing selling techniques to exceed KPI targets.
  • Training staff members on product knowledge resulting in increased store sales.
  • Leading team briefings to improve store-wide communication and set expectations for day ahead.
  • Managing stock levels, performing several stock takes.
  • Touring sales floor regularly and pointing out any tasks that need to be carried out throughout day.
  • Completing opening and closing procedures each day including cashing up and banking.
  • Creating schedules to ensure most amount of staff in when needed and keeping to company hour allowances.

Senior Cast Member

Disney Store
London
11.2019 - 09.2021
  • Working with large team and ensuring any management message is delivered to all members of team.
  • Resolving customer complaints to achieve full customer satisfaction.
  • Training team to upsell products successfully ensuring larger sales.
  • Coached team to deliver quality customer service and uphold brand values.
  • Updated pricing and promotions to fulfil store goals.

Education

GCSES - A-C

Holland Park School
London, ENG
09.2013 - 07.2018

A-Levels - B,B,C

Holland Park School
London
09.2019 - 07.2021

Skills

  • Store and shop floor management
  • Leading teams
  • Visual merchandising
  • Active customer service skills
  • Staff rota creation and supervision
  • Stocktake oversight
  • Use of spreadsheets
  • Data analysis

Timeline

Sales Manager

Reiss
08.2024 - Current

Deputy Manager

Procook
09.2021 - 08.2024

Senior Cast Member

Disney Store
11.2019 - 09.2021

A-Levels - B,B,C

Holland Park School
09.2019 - 07.2021

GCSES - A-C

Holland Park School
09.2013 - 07.2018
ALAN JAY MURRAY