Aland Salman
Birmingham
Summary
Enthusiastic Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. providing high levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
3
3
years of professional experience
Work history
Office assistant
Newland Solicitors
Birmingham, West Midlands
05.2022 - 05.2022
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Maintained professional communication for smooth workflow.
- Handled customer queries for improved customer satisfaction.
- Managed incoming calls, facilitated smooth communication flow within the office environment.
- Kept office tidy, organised and stocked with supplies.
Fast food crew member
Burger on Fleek
Birmingham, West Midlands
12.2022 - 03.2023
- I worked with the till efficiently exchanging money accurately and quickly to encurel.
- Maintained cleanliness of fast food area for food to be prepared and served in a hygienic manner .
- Keeping items restocked and keeping stock viable to ensure orders were prepared efficiently.
- I worked together with my team to maintain efficiency during peek hours.
- Managed time effectively to fulfil numerous orders simultaneously.
- Adapted swiftly to new tasks when required, demonstrating flexibility within the role.
Lounge Manager
LaVista Lounge
Birmingham, West Midlands
01.2025 - 07.2025
- Developed marketing campaigns to increase lounge visibility and customers.
- Monitored noise levels carefully, maintaining an enjoyable atmosphere for all customers.
- Managed bar operations for optimal efficiency and profitability.
- Liaised closely with kitchen staff, ensuring seamless food and drink service.
- Trained employees regularly in order to maintain excellent service standards.
Education
Certificate of Higher Education - Business
Matthew Boulton College of Further and Higher Education
Birmingham 09/2024 -
Skills
- Customer assistance
- Time management
- Speedy service delivery
- Workflow optimisation
- Working in a team
- Taking on few roles to keep smooth workflow
- Communication
Timeline
Lounge Manager
LaVista Lounge
01.2025 - 07.2025
Fast food crew member
Burger on Fleek
12.2022 - 03.2023
Office assistant
Newland Solicitors
05.2022 - 05.2022
Certificate of Higher Education - Business
Matthew Boulton College of Further and Higher Education
09/2024 -