Alana Teasdale

• Checked-in VIP guests discreetly to maintain confidentiality and privacy.
• Ensured prompt delivery of messages or packages to guests' rooms enhancing service quality.
• Trained new employees in using hotel software systems, increasing efficiency on the job.
• Managed cash drawer and financial transactions accurately for proper accounting records.
• Liaised between housekeeping and maintenance teams, ensuring speedy issue resolution for guests.
• Enforced strict adherence to hotel policies amongst staff members promoting consistent service standards.
• Developed strategies for effective crowd control during peak check-in and check-out times maintaining orderliness at the reception area.
• Facilitated smooth communication between different departments for better operational coherence.

I worked alongside a business and leadership coach to gain practical experience in applied psychology, exploring how psychological principles can help leaders perform at their highest level while maintaining their mental wellbeing. The experience deepened my understanding of the relationship between leadership, performance, and mental health, and how evidence-based psychological approaches can support both individual and organizational success.

• Managed databases for accurate record keeping, supporting effective decision-making.
• Maintained client confidentiality by adhering strictly to data protection laws and company policies.
• Completed tasks on time through follow-ups with team members, fostering accountability.
• Streamlined communication by managing emails and scheduling meetings, enhancing team collaboration.