Alana McCanny
Omagh,County Tyrone
Summary
Dedicated Medical Receptionist with two years of experience in a GP environment, specialising in patient service and administrative tasks. Skilled in efficiently scheduling appointments, managing patient records, and providing a friendly atmosphere for patients and colleagues. Strong organisational and communication abilities contribute to improved patient satisfaction.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work history
Medical receptionist
Drumragh Family Practice
Omagh, County Tyrone
12.2023 - Current
- Established trusting relationships with patients through professional communication and empathetic approach.
- Manage high-volume phone calls, resulting in efficient appointment setting.
- Scheduling appointments accurately to ensure smooth patient flow.
- Maintaining confidentiality of patient data and records and handling sensitive information discreetly.
- Updating patient medical records accurately.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Managing the Child Protection caseload and keeping up to date with admin duties required.
- Follow Data Protection and GDPR regulations at all times to protect patient privacy and safety.
School secretary
Gaelscoil na gCrann
Omagh, County Tyrone
10.2023 - 12.2023
- Maintained up-to-date student records, adhering to confidentiality protocols.
- Used excellent interpersonal skills during interactions with students parents teachers enhancing school's reputation.
- Assisted headteacher with administrative tasks, providing necessary support for effective leadership.
- Handled all incoming calls and correspondence promptly, fostering positive relations with external parties.
- Coordinated meetings for staff members and parents, improving communication.
- Welcomed visitors at reception area creating a friendly atmosphere.
- Liaised with suppliers for procurement of office supplies ensuring smooth operation of the school office.
- Handled complaints from parents or students resolving issues professionally.
- Undertook general administrative duties, including photocopying and generating parent-teacher correspondence.
- Maintained accurate and up-to-date databases containing confidential information.
Childcare assistant
CornabrackenChildCare
Omagh, County Tyrone
05.2017 - 09.2023
- Maintained cleanliness and hygiene in the setting, reducing risk of infection among children .
- Adapted childcare methods to cater for individual needs, enabling every child to thrive within the setting.
- Administered first aid promptly to minimise injuries during accidents or illnesses.
- Facilitated learning through play, promoting cognitive development in young learners.
- Kept accurate records of each child's day-to-day activities, health updates or behavioural concerns.
- Promoted effective communication with parents to keep them informed about their child's progress.
- Worked closely with outside agencies such as Social Workers and Health Visitors.
- Encourage positive behaviours through positive reinforcement.
- Assisted with meal preparation, ensuring dietary needs were met for healthier growth of the child.
- Observing children's progress and development and keeping an accurate record of all information.
- Demonstrated empathy and understanding when dealing with challenging behaviour from children.
Education
GCSEs - English
Drumragh Integrated College
Omagh 09.2013 - 06.2015
GCSEs - Science
Drumragh Integrated College
Omagh 09.2013 - 06.2015
NVQ Level 2 - Mathematics
South West College
Omagh 09.2015 - 06.2016
NVQ Level 2 - ICT
South West College
Omagh 09.2015 - 06.2016
GCSEs - Child Development
Drumragh Integrated College
Omagh 09.2013 - 06.2015
GCSEs - Religious Studies
Drumragh Integrated College
Omagh 09.2013 - 06.2015
GCSEs - Home Economics
Drumragh Integrated College
Omagh 09.2013 - 06.2015
GCSEs - Learning for life and work
Drumragh Integrated College
Omagh 09.2013 - 06.2015
NVQ Level 3 - Children's Care, Learning and Development
South West College
Omagh 09.2015 - 06.2017
Level 2 Diploma - Medical Administration
Southern Regional College
Armagh 10.2024 - 06.2025
Skills
- Communication with multilingual patients
- Empathetic communication
- Multitasking
- Maintaining patient confidentiality
- Active listening skills
- Resilience under stress
- Understanding of child development
- Child protection training certified
- First aid certified
Timeline
Level 2 Diploma - Medical Administration
Southern Regional College
10.2024 - 06.2025
Medical receptionist
Drumragh Family Practice
12.2023 - Current
School secretary
Gaelscoil na gCrann
10.2023 - 12.2023
Childcare assistant
CornabrackenChildCare
05.2017 - 09.2023
NVQ Level 2 - Mathematics
South West College
09.2015 - 06.2016
NVQ Level 2 - ICT
South West College
09.2015 - 06.2016
NVQ Level 3 - Children's Care, Learning and Development
South West College
09.2015 - 06.2017
GCSEs - English
Drumragh Integrated College
09.2013 - 06.2015
GCSEs - Science
Drumragh Integrated College
09.2013 - 06.2015
GCSEs - Child Development
Drumragh Integrated College
09.2013 - 06.2015
GCSEs - Religious Studies
Drumragh Integrated College
09.2013 - 06.2015
GCSEs - Home Economics
Drumragh Integrated College
09.2013 - 06.2015
GCSEs - Learning for life and work
Drumragh Integrated College
09.2013 - 06.2015
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