ALANA HILLIS

• Company Overview: Supplier of residential and private contract furnishings, white goods and home textiles to local Scottish Councils under the Scotland Excel framework and direct to other organisations throughout the UK
• Managed vendor performance and renegotiate product prices and payment
• Dedicated category buyer for sofas, furniture, beds and carpets accounting for £3m spend
• Work with IT/Inventory Manager to improve and streamline Sage product data to improve accuracy of MRP system working towards lean procurement
• Carry out due diligence testing on products to ensure suppliers are complying and meeting agreed specification and service level agreement
• Procure all core and special orders as needed ensuring best price/quality for business and customers
• Build and maintain excellent supplier relationships with internal and external stakeholders
• Supplier of residential and private contract furnishings, white goods and home textiles to local Scottish Councils under the Scotland Excel framework and direct to other organisations throughout the UK
• Managed administrative tasks effectively, contributing to organised workflow in purchasing department.

• Problem solve any stock or product issues on an ad-hoc basis
• Monitor supplier performance and feedback to Procurement Manager
• Responsible for ordering over 300 product lines and involved in preparation for new depots around the UK
• Dealing with customers in sensitive manner, especially due to vulnerable nature of client base
• Handling fault and complaints queries within 48 hours over phone and email from customers, local authority representatives including social workers
• Liaising with manufacturers and keeping customers informed regarding repair status of their item
• Continually logging and keeping records up to date
• Arranging replacement items which have been approved by manufacturer
• Working closely with operations team with regard to home inspections

Service Desk Administrator, 04/2017 - 02/2018
The Furnishing Service LTD, East Kilbride, South Lanarkshire

Dealing with customers in sensitive manner, especially due to
vulnerable nature of client base.
Handling fault and complaints queries within 48 hours over
phone and email from customers, local authority representatives
including social workers.
Liaising with manufacturers and keeping customers informed
regarding repair status of their item.
Continually logging and keeping records up to date.
Arranging replacement items which have been approved by
manufacturer.
Working closely with operations team with regard to home
inspections.

• Company Overview: Community Enterprise company who support vulnerable groups through various projects in Scotland and abroad
• Involved in the production of materials i.e
• Soap and candles, in conjunction with overseas volunteers
• Stock management - responsible for replenishing stock and keeping stock records up to date
• Promoting the company and raising awareness of the work done through various exhibitions and events
• Frontline sales at various events throughout the country
• Community Enterprise company who support vulnerable groups through various projects in Scotland and abroad

• Company Overview: Third sector organisation which provides support to organisations and community groups in East Dunbartonshire council area
• Greeted customers and visitors in person and via telephone calls
• Scanned, photocopied and filed documentation, utilising meticulous attention to detail to reduce errors
• Received and routed business correspondence to correct department or staff member
• Providing hospitality for groups, volunteers, visitors and guests
• Provided clerical support to company employees, including copying and file management
• Kept reception area clean and neat to give visitors a positive impression of the company
• Third sector organisation which provides support to organisations and community groups in East Dunbartonshire council area