Alana Hallbrook
Lichfield
Summary
A committed and customer-focused individual with experience in face-to-face customer service. A hard-working person; succeeding in a range of sectors such as sports and excersise, hospitality, childcare and animal care. Also, an outstanding team player, who will go the ‘extra mile’ for customers and fellow team members. I’m looking to build my skills, experience.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Davisons Law
Lichfield
2025.07 - Current
- Drafted legal documents, including contracts, wills, and conveyances, adhering to precise legal requirements.
- Reviewed legal documents for accuracy, clarity, and compliance with legal standards.
- Handled stamp duty payments and submissions to HM Revenue and Customs.
- Coordinated the exchange of contracts and arranged for the completion of sales.
- Negotiated terms and conditions of property transactions on behalf of clients.
- Facilitated the transfer of funds between parties involved in property transactions.
New Business Sales Executive
Davisons Law
Lichfield
2024.09 - 2025.06
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
Sales assistant
The No1 Plug Leeds
Leeds
2023.02 - 2024.06
- I was responsible for maintaining shop appearance and cleanliness to ensure optimal customer experience.
- In addition, my job trusted me to handle promotional responsibilities for company on social media platforms.
- Furthermore, I oversaw daily cash transactions with a commitment to maintaining precise, error-free registers.
- Lastly, I delivered exceptional customer service consistently.
Door monitor
The warehouse leeds
Leeds
2022.10 - 2022.12
- Collected, verified, and processed tickets to enhance customer entry efficiency
- Implemented a system for on-site ticket purchases, enhancing mathematical proficiency.
- Monitored and facilitated safe and efficient entry of venue visitors while adhering to maximum guest capacity.
Griller (Cook)
Nando’s
Leeds & Sutton Coldfield
2021.10 - 2022.10
- Mastered comprehensive training in various areas of service, including both back-of-house and front-of-house duties, emphasizing unwavering commitment to customer satisfaction.
- Developed time management and organization skills while working under pressure to ensure customer satisfaction.
Babysitter & Dog walker
(parents and pet owners in the local area)
Sutton Coldfield
2016.03 - 2021.09
- Provided attentive care to children aged 18 months to 4 years, prioritizing their welfare and implementing timely routines.
- Performed dog walking responsibilities including exercise and entertainment, while prioritizing the safety of the pet
- Accepted position based on recommendation from neighbor who believed in my maturity and compatibility with school schedule.
Server
The Crown Fish & Chip Shop
Sutton Coldfield
2020.07 - 2021.08
- Responsibly handled order taking, preparation, and payment collection as a Server
- I took pride in promoting any offers we had; and ensured that I was a positive representation of the company I worked for
- My timekeeping has always been exceptional, with a willingness to cover any staffing shortfalls due to unforeseen circumstances
- I often did well with tips, as customers found me chatty and personable, this role helped fit around my studies when doing my GCSE & A-Levels.
Work Experience
Heathlands Primary School
Birmingham
2016.07 - 2016.07
- Contributed to the education of students by volunteering at Heathlands Primary School in reception and year 6 during July 2019
- Demonstrated trustworthiness by preparing the school for the end of summer and offering supplementary aid during a school trip to Drayton manner.
- Found great satisfaction in a role dedicated to working with children, influencing my decision to enroll in Leeds Beckett University for studies in Sociology and Psychology. Passionate about contributing positively to the early learning experiences of children.
Education
BaHons - Sociology and Psychology
Leeds Beckett University
Leeds, LDS2024
GCSE -
Arthur Terry School
Birmingham, BIRA level -
Arthur Terry School Sixth form
Skills
I possess strong communication skills that enable me to interact effectively with children, parents, and customers I also demonstrate patience and empathy to address diverse needs and behaviors, along with creativity in planning engaging educational activities Additionally, I have strong organizational skills that help me manage daily routines and further my education Furthermore, I would like to highlight the experience I have gained in infant care and early childhood education, which showcases my versatility and dedication to fostering children's developmentI possess strong communication skills that enable me to interact effectively with children, parents, and customers I also demonstrate patience and empathy to address diverse needs and behaviors, along with creativity in planning engaging educational activities
I have a passion for running and the gym I continue to work on my strength and endurance training I consistently attend many Hyrox-based classes that have me focused on correct form together with pace Additionally, I can continue to grow my strength with progressive overload training, which consistently challenges me both mentally and physically This complements my ever-growing knowledge of nutrition and biomechanics
skills
I have strong communication abilities for interacting effectively with both children, parents, and customer. In addition, patience and empathy to handle diverse needs and behaviors, and creativity in planning educational and fun activities. Additionally, I maintain organisational skills for managing daily routines and furthering my education. In addition I wish to highlight the experience I have gained through infant care and early childhood education, that demonstrate my versatility and dedication to fostering development.
References
REFERENCES AVAILABLE UPON REQUEST
Hobbies and Interests
To keep myself healthy,I go to the gym, and I attend park run and Running Club. I am a sociable person; I enjoy new experiences and take any opportunity to go and do or see different things. I have three races this year: Cathedral to Castle, Wilne 10k, and Manchester Half Marathon, with an additional aim for a sub-20-minute 5k.
Timeline
Legal Assistant
Davisons Law
2025.07 - Current
New Business Sales Executive
Davisons Law
2024.09 - 2025.06
Sales assistant
The No1 Plug Leeds
2023.02 - 2024.06
Door monitor
The warehouse leeds
2022.10 - 2022.12
Griller (Cook)
Nando’s
2021.10 - 2022.10
Server
The Crown Fish & Chip Shop
2020.07 - 2021.08
Work Experience
Heathlands Primary School
2016.07 - 2016.07
Babysitter & Dog walker
(parents and pet owners in the local area)
2016.03 - 2021.09
BaHons - Sociology and Psychology
Leeds Beckett University
GCSE -
Arthur Terry School
A level -
Arthur Terry School Sixth form