Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Alana Flynn

Dundee,Dundee City

Summary

Dynamic professional with expertise in communication, training and mentoring, and performance evaluation. Proven track record in recruitment and hiring, talent acquisition, and employee management. Skilled in conflict resolution and employee motivation, driving departmental activities to enhance productivity. Adept at analysing sales figures to inform strategic decisions. Committed to fostering a collaborative work environment that supports career growth and organisational success.

Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritisation skills.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Department manager

H&M
Dundee, Dundee City
03.2025 - Current
  • Conducted team meetings to improve internal communication.
  • Delegated assignments to maximise individual strengths.
  • Managed inventory levels to prevent stock shortages.
  • Implemented quality control measures, maintaining high standards of service.
  • Improved staff morale by implementing regular feedback sessions.
  • Established key performance indicators to monitor progress.
  • Handled customer complaints for improved satisfaction rates.
  • Fostered positive work environment, enhancing team cohesion.
  • Boosted overall performance with regular training workshops.

Team leader

H&M
Dundee, Dundee City
07.2024 - 03.2025
  • Fostered a high-performing environment to drive productivity and quality.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Increased team cohesion by implementing regular feedback sessions.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • worked closely with department and store managers in store operations.
  • Encouraged open communication, fostering a positive work culture.
  • Coordinated daily tasks, ensuring smooth workflow within the team.

Education

Bachelor of Science - Psychology and Counselling

Abertay University
Dundee, Dundee City
08.2020 - 07.2024

Higher National Certificate - Social Sciences

Dundee and Angus College, Dundee
Dundee
08.2019 - 05.2020

Skills

  • Communication
  • Training and mentoring
  • Performance evaluation and feedback sessions
  • Departmental activities
  • Staffing
  • Staff training
  • Employee management
  • Conflict Resolution
  • Recruitment and hiring
  • Employee motivation
  • Sales figures analysis
  • Talent acquisition

References

References available upon request.

Timeline

Department manager

H&M
03.2025 - Current

Team leader

H&M
07.2024 - 03.2025

Bachelor of Science - Psychology and Counselling

Abertay University
08.2020 - 07.2024

Higher National Certificate - Social Sciences

Dundee and Angus College, Dundee
08.2019 - 05.2020
Alana Flynn