Alana Dyer
Truro,Cornwall
Summary
Detail-oriented law graduate with legal experience gained through volunteering at Citizens Advice. Extensive background in hospitality demonstrates strong interpersonal skills and adaptability. Committed to continuous learning and prepared to tackle new challenges.
Overview
4
4
years of professional experience
8091
8091
years of post-secondary education
Work history
Hospitality worker
Marks & Spencer
Bath / Truro
06.2021 - Current
- Maintained a clean and organised workspace
- Hot food and drink trained
- Fulfilled specialised orders including alternative milk options to adhere to strict dietary requirements
- Greeted customers with a pleasant smile and superior customer service
- Correctly followed all health and safety guidelines
- Accurately processed customer orders and provided allergy advice and menu recommendations when required
- Confidently handled card and cash payments
Student Volunteer
Citizens Advice
Bath
02.2025 - 06.2025
- Completed two preliminary ‘LawWorks' training courses: ‘SMCR – FOR everyone' and ‘Data protection training for local Citizens Advice staff and volunteers'.
- Adhered to SRA principles and code of conduct at all times.
- Conducted triage calls, accurately identifying client issues and relevant information for the volunteer solicitors.
- Communicated with empathy, recognising sensitivity of various client cases.
- Produced high-quality triage forms and letters of advice.
- Successfully met tight deadlines for all assigned tasks.
- Collaborated with a translator during a triage call, ensuring to speak in a slower, coherent manner to cater to the clients needs.
- Worked efficiently in a team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Laws with Honours -
Bath Spa University
BathA-Levels - English Language
Truro College
TruroA-Levels - Law
Truro College
TruroA-Levels - Modern History
Truro College
TruroSkills
- Attention to detail
- problem-solving abilities
- Determined work ethic
- Time management
- Honesty
Affiliations
In my spare time, I enjoy experimenting with new recipes, walking my dog on the Cornish beaches, and socialising with friends.
References
...
Timeline
Student Volunteer
Citizens Advice
02.2025 - 06.2025
Hospitality worker
Marks & Spencer
06.2021 - Current
Bachelor of Laws with Honours -
Bath Spa University
A-Levels - English Language
Truro College
A-Levels - Law
Truro College
A-Levels - Modern History
Truro College
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