Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alana Docherty

Glasgow,Glasgow City

Summary

Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Motivated hospitality worker thrives in fast-paced settings. Committed to quality and customer service standards. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Enthusiastic Crew Member offering first-class service skills. Builds customer relationships through genuine conversations and efficient order-taking. Achieves company goals with friendly and knowledgeable approach. Experienced Team Member bringing 3 years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Enthusiastic Crew Member with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Crew member

McDonald's
Glasgow, Glasgow City
12.2021 - Current
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Flexibly took on various roles to support workflow.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Operated cash register to take payments and process orders.
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
  • Addressed questions, concerns and complaints of customers.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Checked completed orders for accuracy, quality and presentation.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Prepared and packaged orders with precise presentation skills.
  • Warmly greeted customers and proactively reduced wait times.
  • Maximised restaurant cleanliness and accessibility.
  • Greeted incoming customers, offered menu information and documented orders.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Prepared tea, coffee and carbonated beverages for customers.
  • Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Shared product knowledge to answer customer questions and make suggestions.

Care support worker

Rosepark
Glasgow, Glasgow City
06.2017 - 06.2017
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Helped service users to gain ability to function independently in society.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Established and maintained working relationships with clients based on trust and non-judgement.

Education

SCQF LEVEL 5 - HEALTH AND SOCAIL CARE

New College Lanarkshire
Motherwell
08.2022 - 06.2023

SCQF LEVEL 5 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2022 - 06.2023

SCQF LEVEL 5 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2022 - 06.2023

SCQF LEVEL 5 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2022 - 06.2023

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2021 - 06.2022

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2021 - 06.2022

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2021 - 06.2022

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
Motherwell
08.2021 - 06.2022

Skills

  • Team player
  • Cash handling
  • Customer relations
  • Patient care
  • Personal care
  • Client communication
  • Disinfecting procedures
  • Appointments management
  • Confident telephone skills
  • Outgoing and confident personality
  • Confident performer
  • Confident public speaker
  • Confident decision-making
  • Confident communication
  • Time keeping

Affiliations

  • Spending time with family and friends
  • Listening to music
  • Going out shopping
  • Day trips
  • Going on holiday

Timeline

SCQF LEVEL 5 - HEALTH AND SOCAIL CARE

New College Lanarkshire
08.2022 - 06.2023

SCQF LEVEL 5 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2022 - 06.2023

SCQF LEVEL 5 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2022 - 06.2023

SCQF LEVEL 5 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2022 - 06.2023

Crew member

McDonald's
12.2021 - Current

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2021 - 06.2022

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2021 - 06.2022

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2021 - 06.2022

SCQF LEVEL 4 - HEALTH AND SOCIAL CARE

New College Lanarkshire
08.2021 - 06.2022

Care support worker

Rosepark
06.2017 - 06.2017
Alana Docherty