Alana Dalton
Barry ,Vale of gl
Summary
Experienced professional with a strong background in team management, staff training, and shift coordination. Adept at problem-solving and conflict resolution, ensuring high levels of customer satisfaction. Proven track record in customer relations, engagement, and effective communication. Skilled in stock management, cash handling, and financial accountability. Expertise in social media management, event planning, and executing seasonal campaigns. Committed to achieving business objectives through cross-departmental collaboration and efficient operations management.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Supervisor
Lorraine Revers, Aubrey Arms
Bonvilston, Vale of Glamorgan
03.2019 - Current
- Responsible for opening and closing business premises, ensuring smooth operations.
- Manage a team of staff, providing guidance and support to ensure high performance and customer satisfaction.
- Oversee the planning and execution of all events, liaising with entertainers and customers to ensure seamless experiences.
- Coordinate and manage key holiday events, including Christmas, ensuring all activities run according to plan.
- Address customer inquiries and resolve complaints in a professional and efficient manner.
- Supervise shift schedules and manage staff rotations to optimize operations and service.
- Handle social media accounts, creating engaging content to boost brand visibility and customer engagement.
- Responsible for cash handling, including till operations, banking, and financial transactions.
- Act as the lead in the absence of the manager, ensuring continuity of operations and staff management.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Managed daily operations to increase productivity.
Owner
Brushes & Balloons: Self Employed
Barry, Vale of Glamorgan
06.2012 - Current
- Founded and manage Brushes & Balloons, a facepainting and balloon modelling business catering to corporate clients and major seasonal events.
- Provide high-quality facepainting, balloon modelling, and event entertainment services for a variety of clients, ensuring customer satisfaction.
- Collaborate with key corporations and organizations, delivering tailored services for corporate events, parties, and promotional activities.
- Coordinate and manage all aspects of business operations, including scheduling, client communications, pricing, and inventory control.
- Plan and execute services at major seasonal events, including holidays and festivals, ensuring high visibility and brand presence.
- Handle all financial management, including budgeting, invoicing, payments, and managing business expenses.
- Market and promote the business through social media, local advertising, and word-of-mouth, resulting in continued growth and repeat business.
- Maintain a strong focus on customer service, providing a fun, engaging, and memorable experience for children and adults alike.
- Stay up-to-date with the latest trends in facepainting and balloon art to offer unique and creative services that differentiate the business.
- Hire, train, and manage a team of artists and performers for large-scale events, ensuring professionalism and a high standard of work.
Owner, Hairdresser
Self Employed
Barry, Vale of Glamorgan
09.2010 - 01.2024
- Provided a range of hairdressing services, including cutting, coloring, styling, and treatments, tailored to individual client needs.
- Built and maintained a loyal client base through excellent customer service and high-quality haircare.
- Managed all aspects of business operations, including scheduling appointments, client consultations, and inventory management.
- Promoted services through word-of-mouth, social media, and local marketing efforts, resulting in consistent client growth.
- Ensured a clean, organized, and hygienic work environment, adhering to health and safety regulations.
- Handled all financial aspects of the business, including pricing, invoicing, and managing payments.
- Stayed current with industry trends, regularly attending training sessions and workshops to refine skills and offer up-to-date styles.
- Created personalized hair care advice and recommendations, contributing to long-term client satisfaction and retention.
Customer assistant
Marks & Spencer
Culverhouse Cross, Cardiff
11.2008 - 01.2009
- Provided excellent customer service during the busy Christmas period, assisting with enquiries, product recommendations, and ensuring a positive shopping experience.
- Operated tills, processed transactions, and handled cash, ensuring accuracy and efficiency during high-volume sales.
- Assisted with stock replenishment, ensuring shelves were fully stocked and organized for customers.
- Helped with visual merchandising, ensuring store displays were attractive, on-brand, and ready for the holiday season.
- Supported the team with maintaining a clean and safe shopping environment, adhering to health and safety regulations.
- Worked effectively in a fast-paced, high-pressure environment, adapting quickly to customer needs and seasonal demands.
- Contributed to team goals by maintaining a positive attitude and supporting colleagues during peak hours.
- Ensured all customers were greeted and assisted promptly, delivering the highest standard of customer care.
Education
NVQ Level 2 - Hairdressing
Cardiff and Vale College
Barry, Vale of Glamorgan 09.2004 - 06.2006
GCSEs -
Cowbridge Comprehensive School
Cowbridge, Vale of Glamorgan 09.1999 - 06.2004
Skills
- Team Management
- Staff Training and Development
- Shift Management
- Problem Solving
- Customer Relations
- Conflict Resolution
- Opening and Closing Procedures
- Stock Management
- Cash Handling and Financial Management
- Cross-Departmental Collaboration
- Social Media Management
- Event Planning and Execution
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Affiliations
- Family
- Travel
- Woodworking
- Community Events
Accomplishments
Over the past 13 years, I have successfully built and grown Brushes & Balloons, a facepainting and balloon modelling business, from the ground up. This experience has allowed me to develop key entrepreneurial skills, including client acquisition, service delivery, and event management. I’ve managed to balance running my own business while excelling in a full-time role, progressing from a front-of-house team member to Supervisor/Assistant Manager. In this role, I demonstrated strong leadership and organisational skills, overseeing daily operations, managing events, and ensuring high standards of customer service. I have consistently been recognized for my ability to manage multiple responsibilities, lead teams effectively, and ensure smooth, successful events, all while maintaining a focus on growing the business. My diverse experience in both business ownership and team leadership has equipped me with a unique set of skills, including strategic planning, team development, and a commitment to excellence.
Certification
- Cellar Management Course
- Personal Licence
- Allergens Awareness
- Fire Safety
- Health and Safety
- Food Safety
- Underage Test Purchasing
- Bar Standards
- NVQ in Customer Service
- COSHH (Control of Substances Hazardous to Health)
- Hair and Beauty Qualifications
References
References available upon request.
Timeline
Supervisor
Lorraine Revers, Aubrey Arms
03.2019 - Current
Owner
Brushes & Balloons: Self Employed
06.2012 - Current
Owner, Hairdresser
Self Employed
09.2010 - 01.2024
Customer assistant
Marks & Spencer
11.2008 - 01.2009
NVQ Level 2 - Hairdressing
Cardiff and Vale College
09.2004 - 06.2006
GCSEs -
Cowbridge Comprehensive School
09.1999 - 06.2004
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