Alana Ball
Reading,Berkshire
Summary
A recent graduate from Keele University, with excellent organisational, communication and customer service skills, developed through hospitality, marketing, travelling and international volunteering. I am experienced in fast-paced environments where accuracy, professionalism and building positive relationships are essential.
I am confident communicating with team members and customers, managing competing priorities and maintaining high standards, while working under pressure. A quick learner with strong attention to detail, I am eager to begin a long-term career within financial services, where I can develop specialist knowledge, contribute to a growing business and provide outstanding support to both colleagues and clients. My long-term goal involves entering the property ladder overseas.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work history
Social media marketing manager
Modular Maker
Wokingham, Berkshire
2026.07 - Current
- Creating and managing social media channels to create and enhance brand image and customer rapport.
- Strengthened consumer relations through responsive communication on social media platforms.
- Conducted market research and shaped effective marketing initiatives.
- Developed marketing plans to support department strategies.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Handled administrative duties, like paperwork and documentation efficiently.
- Managed daily administrative tasks for smooth operations.
Bar staff member
Keele Postgraduate Association
Stoke-on-Trent, Staffordshire
2025.09 - 2026.06
- Handled cash and card transactions to ensure accurate accounting.
- Welcomed guests with friendly conversation and atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Contributed towards a positive workplace environment through excellent teamwork.
Restaurant waiter
Art of Siam
Stoke-on-Trent, Staffordshire
2024.09 - 2025.04
- Strengthened teamwork and leadership skills.
- Consistently stayed organised.
- Demonstrated excellent time-management and problem-solving skills.
- Maintained brand image by keeping a neat personal appearance.
- Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitudes.
- Maintained detailed knowledge of menu items to provide recommendations.
Education
Bachelor of Arts - Business Management and Geography
Keele University
Keele 09/2023 - 06/2026
GCSEs -
Maiden Erlegh School in Reading
Reading 09/2015 - 07/2020
A-Levels -
Maiden Erlegh School
Reading 09/2020 - 07/2022
Skills
- Customer relationship management
- Professional communication
- Excellent organisation
- Administrative support
- Time management
- Attention to detail
- Microsoft Office (Word, Excel and Powerpoint)
- Team collaboration
- Problem-solving
- Working under pressure
- Relationship building
- Prioritising workloads
- Confident
- Quick learner with strong initiatives
Affiliations
- Art
- Volunteering: Often volunteering in Thailand, with focus on helping out small communities, children, and street animals
- Planning events
- Animals
- Reading
- Cooking
Certification
TEFL: Teaching English Online
Languages
English
Native
Thai
Fluent
References
References available upon request.
Timeline
Social media marketing manager
Modular Maker
2026.07 - Current
Bar staff member
Keele Postgraduate Association
2025.09 - 2026.06
Restaurant waiter
Art of Siam
2024.09 - 2025.04
Bachelor of Arts - Business Management and Geography
Keele University
09/2023 - 06/2026
GCSEs -
Maiden Erlegh School in Reading
09/2015 - 07/2020
A-Levels -
Maiden Erlegh School
09/2020 - 07/2022