Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Alan Williams

Alan Williams

Lichfield,United Kingdom

Summary

Retail Manager skilled in team supervision, coordination, and control. Build rapport and relationships to achieve business objectives with 10yrs experience in retail. Coordinates people and resources well to achieve jobs to highest quality. Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy. Hard-working Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results.


Overview

10
10
years of professional experience

Work history

Automotive Services Manager

Halfords
Tamworth, Staffordshire
01.2014 - Current
  • The role was to sell Retail Customers to the Garages by creating new leads to promote the loyalty clubs to deliver outstanding quality metrics.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Maintained regular contact and strong relationships with existing customers by building trust within the store and brand across both sides of Halfords
  • Developed plans and strategies to promote continuous improvement.
  • Generated Key Performance Indicator reporting to drive better performance.


Assistant Manager

Halfords
Lichfield, Staffordshire
01.2019 - 01.2022
  • Worked alongside the Store Manager
  • Training colleagues to the highest standards, scheduling labor force and maintaining compliance across health & safety
  • Delivering targets from our sales objectives to services metrics across different departments.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Demonstrated conflict management strategies when handling heated discussions between staff and customers.
  • Motivated staff teams to consistently deliver high quality, customer-focused service.
  • Built customer relationships with consultative sales approach.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Department Specialist

Halfords
01.2014 - 01.2019
  • My role was to deliver world class specialist knowledge by knowing all the motoring skills within auto
  • Customer service obsessed with a passion for our products and services while supporting the management team
  • Installed complex radio equipment into various vehicles and can identify faults and the issues that affected the overall finish
  • I would carry out difficult fits within the store like fitting batteries, repairing windscreens, xenon bulbs and many more
  • I travelled to various stores and completed their Aspire program to Assistant Manager gaining lots of essential experience, building relations, confidence, knowledge, and trust.

Education

Retail Team Leader Level 3 - Retail Knowledge

Institute for Apprenticeships
Tamworth, Staffordshire

City & Guilds Level 3 - Electrotechnical Technology 2330

Solihull College of Technology
Solihull

Skills

  • Training and development
  • Engaging leadership style
  • Excellent time management skills
  • Microsoft Outlook, Word, and Excel
  • Customer service
  • Employee management
  • Problem-solving
  • Leadership
  • Marketing
  • Customer-focused
  • Store management
  • Stocktake management
  • Commercial awareness
  • SMART goal setting
  • Conflict resolution

Affiliations

  • I enjoy taking my partner and kids away to unfamiliar places on mini adventures when we can.
  • I have a motorcycle that I enjoy maintaining and have completed a tour of Switzerland.
  • Music, Films and play games together going for long walks and enjoying the sunshine

Timeline

Assistant Manager

Halfords
01.2019 - 01.2022

Automotive Services Manager

Halfords
01.2014 - Current

Department Specialist

Halfords
01.2014 - 01.2019

Retail Team Leader Level 3 - Retail Knowledge

Institute for Apprenticeships

City & Guilds Level 3 - Electrotechnical Technology 2330

Solihull College of Technology

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Alan Williams