Utilised Microsoft Excel for data analysis, analysing stock and operational data to identify discrepancies, maintain accurate records, and produce detailed reports supporting business operations.
Managed 20+ inbound deliveries and goods-in operations per day, coordinating delivery schedules, updating shipment information and ensuring goods were received and processed accurately and efficiently.
Coordinated stock transfers between depots using a Warehouse Management System (WMS), efficiently allocating, tracking, and moving inventory between locations.
Sales Advisor
Scottish Power
03.2024 - 08.2024
Engaged with 150+ customers daily, confidently initiating conversations and identifying customer needs in a high-volume sales environment, consistently ranking within the top 5% of performers week in and week out.
Achieved sales targets through upselling and tailored product recommendations, effectively matching customers with suitable products and services.
Developed strong customer relationships by understanding individual requirements, addressing objections, and communicating product benefits clearly.
Conducted high-volume outbound cold calls to prospective customers, using consultative discovery techniques to understand customer needs, qualify opportunities, overcome objections, and generate sales pipeline in a target-driven environment.
Team Leader, Sales Operations
The Fatherhood Project
04.2023 - 08.2024
Promoted to Team Leader after consistently exceeding performance KPIs, achieving 20% above daily targets, while driving team engagement, maintaining performance standards and supporting the achievement of business objectives.
Delivered face-to-face sales, building rapport with customers and identifying needs, guiding conversations to close opportunities and achieve daily targets.
Coordinated nationwide team logistics across the UK, managing transport arrangements, schedules, and daily movements to ensure teams were organised, equipped, and able to operate efficiently across multiple locations.