Summary
Overview
Work History
Education
Skills
Interests
About me .
Timeline
Hi, I’m

Alan Roberts

Adminstrative Officer
Blackpool ,Lancashire
Alan Roberts

Summary

Detail-oriented Administrative Officer skilled in managing office functions and optimising processes. Maintained accurate records while supporting staff and management to enhance operational efficiency. Strong problem-solving abilities and effective communication foster positive team dynamics and customer experiences in fast-paced settings.

Overview

37
years of professional experience

Work History

DWP
Blackpool , Lancashire

Administrative Officer
01.2002 - 07.2026

Job overview

  • Supervised office operations daily, aligning workload with administrative deadlines.
  • Coordinated staff communication via telephone and email to resolve outstanding queries effectively.
  • Managed claimant telephone interactions to resolve enquiries and strengthen rapport.
  • Oversaw call and email handling, recording messages and ensuring follow-up.
  • Conducted regular administrative checks to ensure accuracy in data entry and database integrity. covering data entry and database auditing.
  • Directed Excel spreadsheet usage to control records and coordinate daily workflow.
  • Managed file updates and system maintenance to ensure accessible and reliable information.
  • Facilitated team contributions to enhance internal administration processes and systems.
  • Provided administrative accountability to managers, supporting consistent company operations.
  • Controlled confidential file and database management to meet data protection standards.
  • Owned overpayment notification letter drafting and dispatch with strict accuracy.
  • Regulated office supplies ordering through inventory monitoring to avoid disruption.
  • Managed document reproduction processes, including photocopying and printing for team projects., covering photocopying and printing for team needs.

Beatties Toy and Model Shop
Blackpool , Lancs

Retail Worker
06.1989 - 03.2001

Job overview

  • Greet customers warmly and enthusiastically to create positive in-store experiences daily.
  • Engaged customers in meaningful conversations to facilitate informed purchasing decisions.
  • Guided customers in product selection to meet specific needs and enhance satisfaction.
  • Process transactions quickly and accurately, handling cash, card, and refunds.
  • Process cash and card payments during busy periods to minimise waiting times.
  • Maintain a tidy, safe shopping environment following health and safety guidelines.
  • Keep shelves neat, clean, and organised using visual merchandising standards.
  • Replenish items and organise displays to keep products looking professional.
  • Manage shop-floor stock levels by replenishing items to maintain availability.
  • Rotate stock on shelves to reduce waste and minimise store losses.
  • Process and load deliveries and backstock onto shelf displays.
  • Closed the store efficiently by completing restocking, cleaning, and cash counting tasks by restocking shelves, cleaning, and counting cash.

Education

Tameside College
Ashton-under-Lyne

City and Guilds from Bakery
1980

University Overview

  • Coursework in bakery, and cake design and decoration, Level 1 and 2
  • Practical in bakery, cake design, and decoration Level 1 and 2
  • City and Guilds
  • One year bakery experience working in Zurich ,Switzerland following completing of bakery courses.

Skills

  • Administrative operations
  • Data management
  • Financial record management
  • Payment processing
  • Process improvement
  • Supply chain coordination
  • Client relations
  • Client engagement
  • Customer service excellence
  • Team collaboration
  • Problem resolution
  • Time management
  • Computer applications
  • Product knowledge

Interests

  • A keen interest in gardening , maintaining it, using plants that are bee friendly and solar powered light/water features
  • Restoring old photos using Google Gemini and creating /designing new versions of photos
  • Listening to Music

About me .

About me .

I am 64 year old widowed man who has lived in the area since 1989 and has completed 25 years in the Civil Service , 15 of those years on the same team.

I am looking for a new role that involves more contact with people away from an office environment and more locally to where i live.

Timeline

Administrative Officer
DWP
01.2002 - 07.2026
Retail Worker
Beatties Toy and Model Shop
06.1989 - 03.2001
Tameside College
City and Guilds from Bakery

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Alan RobertsAdminstrative Officer