Alan PATERSON
CHATHAM,Kent
Summary
Reliable and physically capable Factory & Production Operative with extensive experience in hands-on, safety-critical engineering and workshop environments. Comfortable with manual handling, repetitive tasks, equipment preparation, cleaning, and following structured production processes. Punctual, safety-conscious, and eager to learn, with a strong work ethic and a proven track record of working effectively as part of a team. Seeking long-term factory employment with progression opportunities.
Overview
26
26
years of professional experience
Work history
Technical Support Specialist
Bose Corporation
03.2019 - 01.2026
- Worked within strict procedures and quality standards in a high-volume technical environment.
- Accurately recorded work activity using digital systems and touch-screen interfaces.
- Followed set processes consistently while meeting performance and productivity targets.
- Provide advanced technical support for consumer electronics across North America.
- Diagnose hardware and software faults, including firmware-related issues.
- Liaise with engineering and logistics teams to resolve complex escalations.
- Accurately document cases within CRM systems, supporting continuous improvement in resolution times and customer satisfaction.
Technician
Display Technology Ltd
01.2018 - 01.2019
- Carried out hands-on workshop tasks including preparation, assembly, and repair of electronic display units.
- Safely handled tools, components, and equipment in a production environment.
- Supported prototype and small-batch manufacturing using CNC, laser cutting, and 3D printing.
- Maintained clean and organised work areas in line with safety requirements.
Technician (Temporary Contract)
Laerdal Medical Ltd
01.2017 - 01.2018
- Worked to strict safety and quality procedures when repairing and preparing equipment.
- Carried out manual handling and cleaning tasks as part of the repair process.
- Accurately completed job records and reports using in-house digital systems.
- Followed instructions precisely while working as part of a technical team.
Operations Manager
Pepperpot Couriers Ltd
01.2006 - 01.2017
- Managed day-to-day operations including logistics, customer service, and IT systems.
- Maintained and upgraded office technology, CCTV systems, and company website.
- Led and supported a small team, ensuring efficient workflows and service delivery.
Engineering Apprentice
Geberit Terrain
01.2000 - 01.2003
- Maintained and repaired heavy plant machinery and electrical systems.
- Rewired control panels and supported workshop electrical work.
- Developed a stock database with a functional user interface.
- Assisted across hydraulics, pneumatics, and general workshop activities.
Education
BSc (Hons) - Computing & Engineering
The Open University
HNC - Electronics
Engineering Apprenticeship - undefined
Geberit Terrain
NVQs - Electrical Engineering, Electronics, Hydraulics, Pneumatics, Welding, Bench Work, Technical Drawing
A Levels - Science, Maths, Computer Science
GCSEs - Maths (B, B), English Language (B), Science (B), Physics (B), English Literature (C), R.E (C), History (C), Technology (C)
Skills
- Manual handling and physical production work
- Preparing materials, components, and equipment for manufacturing processes
- Workshop and factory safety awareness
- Following written and verbal work instructions
- Operating touch-screen and basic digital production systems
- Cleaning, finishing, and maintaining tools, moulds, and work areas
- Teamworking in fast-paced production environments
- Reliability, punctuality, and strong work ethic
- 3D Printing & Prototyping: Designing and producing functional components using FDM printers
- CAD & Product Design: Developing 3D models and concepts for practical applications
- Electronics Projects: Building and programming small electronic systems and custom circuits
- Assembly techniques
References
Available upon request.
Short Cover Note (for Agency / Application Use)
I am a reliable and physically fit local candidate based in Medway, available for immediate start. I have hands-on experience working in factory and workshop environments, am comfortable with manual handling and following safety procedures, and I am keen to learn and commit to long-term employment in manufacturing. I would welcome the opportunity to contribute as part of your production team.
Timeline
Technical Support Specialist
Bose Corporation
03.2019 - 01.2026
Technician
Display Technology Ltd
01.2018 - 01.2019
Technician (Temporary Contract)
Laerdal Medical Ltd
01.2017 - 01.2018
Operations Manager
Pepperpot Couriers Ltd
01.2006 - 01.2017
Engineering Apprentice
Geberit Terrain
01.2000 - 01.2003
HNC - Electronics
Engineering Apprenticeship - undefined
Geberit Terrain
NVQs - Electrical Engineering, Electronics, Hydraulics, Pneumatics, Welding, Bench Work, Technical Drawing
A Levels - Science, Maths, Computer Science
GCSEs - Maths (B, B), English Language (B), Science (B), Physics (B), English Literature (C), R.E (C), History (C), Technology (C)
BSc (Hons) - Computing & Engineering
The Open University