Alan Muir
Livingston,West Lothian
Summary
Dynamic professional with a strong foundation in technical process improvement and analytical problem solving. Demonstrates exceptional attention to detail and advanced product knowledge, ensuring effective dispute resolution and stakeholder management. Known for being an excellent communicator, capable of working effectively both individually and as part of a team. Committed to leveraging skills for continuous career growth and contributing to organisational success.
Overview
16
16
years of professional experience
Work history
Team manager
Scottish Widows
Edinburgh
2020.07 - Current
- Effectively managed a team responsible for contribution monitoring across Workplace pension schemes to ensure compliance with regulatory requirements as laid out by The Pension Regulator (TPR).
- Designed and implemented new processes to mitigate risks in fulfilling regulatory obligations.
- Developed innovative solutions for complex technical problems.
- Streamlined processes with automation techniques, boosted productivity.
- Liaised with key internal and external stakeholders, including TPR representatives, to improve relationship and gain trust.
Technical Manager, Workplace Pensions
Scottish Widows
Edinburgh
2018.07 - 2020.06
- Demonstrated subject matter expertise on Workplace Pension product and supported colleagues to resolve complex queries.
- Maintained a library of process notes and delivered several improvements to existing processes.
- Co-ordinated project based activity and ensured any changes into my department was fully impact assessed.
- Designed and successfully introduced a new quality checking model into a large business area.
Complaints Manager
Scottish Widows
Edinburgh
2010.06 - 2018.06
- As an Executive Complaint Manager,investigated and resolved several complex high profile complaints and ensured fair outcomes were delivered.
- Analysed complaint trends, displaying attention to detail to establish true root cause and recommending actions based on findings.
- Delivered against targets and produced MI to demonstrate progress.
- Overseeing BAU change and impact assessments
- Co-ordinated audit, assuarance and quality.
Education
A-Levels - English, Accounting, Management & Information Studies
Inveralmond Community High School
Livingston, West Lothian 1996.05 - 1996.05
Skills
- Excellent communicator
- Technical process improvement
- Analytical problem solving
- Exceptional attention to detail
- Advanced product knowledge
- Dispute resolution
- Stakeholder management
- Effective working individually and as part of a team
Timeline
Team manager
Scottish Widows
2020.07 - Current
Technical Manager, Workplace Pensions
Scottish Widows
2018.07 - 2020.06
Complaints Manager
Scottish Widows
2010.06 - 2018.06
A-Levels - English, Accounting, Management & Information Studies
Inveralmond Community High School
1996.05 - 1996.05