Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alan Mehko

Liverpool,Merseyside

Summary

My recent experiences in my Assistant Sales Manager job has provided me knowledge on quality customer service, and the proper understanding on how to deal with rude customers promptly and efficiently. Although, it has mainly helped me gain insight on working on a till especially in situations where I had to be quick due to many different bets being taken at once. I believe this will help in your establishment as I understand that there may sometimes be a rush of many different customers at once.

Alongside my Assistant Sales Manager job, I have done a total of 2 months of Pharmacy placements given to me by my University and in my own time. This would be useful to you because I have been exposed to nearly all categories of customers that may come in therefore my knowledge on dealing with customer requests/complaints would aid you to achieve a more efficient workplace.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work history

Trainee Assistant Sales Manager

Betfred
Liverpool, Merseyside
05.2023 - 08.2023
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Kept and maintained accurate filing system for preservation of office information.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Helped meet business needs by working extra shifts.
  • Resolved customer complaints and answered queries about store products.
  • Engaged in pleasant chit chat for friendly and personalised service.

Pharmacy volunteer

Riverside Pharmacy
Liverpool, Merseyside
05.2022 - 05.2022
  • Dispensed medication accurately against customer prescriptions.
  • Answered questions and helped pharmacy customers locate desired items.
  • Worked under guidance of pharmacist to prepare compounds and dispense medications.
  • Supported infection control measures by promoting proper hand hygiene and sanitation practices.
  • Stored drugs in line with temperature and security requirements.
  • Communicated clearly with hospital staff to understand and meet diverse needs.
  • Greeted patients and built meaningful rapport to facilitate positive outcomes.

Education

BTEC - Applied Sciences

Liverpool Life Sciences UTC
Liverpool
09.2021 - 04.2023

Master of Science - Pharmacy

University of Central Lancashire
Preston
09.2023 -

Skills

  • Outstanding customer service
  • Health and safety awareness
  • Target motivated
  • Confidentiality understanding
  • Schedule management
  • Money management
  • Complaint handling
  • Service knowledge
  • Till accuracy
  • Coin counting
  • Moving and handling
  • Credit card payment processing
  • Customer direction
  • Teamworking with different staff

Affiliations

  • Socialising
  • Travelling

Timeline

Master of Science - Pharmacy

University of Central Lancashire
09.2023 -

Trainee Assistant Sales Manager

Betfred
05.2023 - 08.2023

Pharmacy volunteer

Riverside Pharmacy
05.2022 - 05.2022

BTEC - Applied Sciences

Liverpool Life Sciences UTC
09.2021 - 04.2023
Alan Mehko