Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alan Johnson

TIVERTON,Devon

Summary

Dynamic and detail-oriented professional with a strong foundation in communication, problem-solving, and leadership. Demonstrates excellent attention to detail and resourcefulness in all tasks. Committed to achieving organisational goals through effective collaboration and innovative solutions.

Overview

39
39
years of professional experience

Work History

Semi Retired

Pension
Tiverton, Devon
06.2024 - Current

Administrator

Devon and Cornwall Police
Exeter, Devon
06.2012 - 06.2024
  • Oversaw database to maintain updated records and accuracy.
  • Streamlined processes to improve and optimise office operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Assisted senior administrators to effectively coordinate large-scale events.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Managed logistics of company events, resulting in smooth operations.
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Build and maintained strong relationships with partners and key stakeholders.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Enhanced team productivity for better project completion rates through effective schedule management.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Facilitated internal communications with clear and concise memos and bulletins.

Learning and Development Coordinator

Hays Recruitment
Exeter, Devon
09.2010 - 06.2012
  • Managed internal training providers to offer diverse learning resources.
  • Coordinated regular training sessions.
  • Updated training materials to reflect changes in policies.
  • Presented feedback reports to enhance future learning interventions.

Customer Services Advisor

Department For Work & Pensions
Exeter, Devon
09.2009 - 09.2010
  • Verify, process and administer all aspects of benefits including calculation of entitlement and awards
  • Providing advise to customers managing over 50 customer calls per day
  • Contribute to overall performance of Benefits Service by adherence to key metrics and Key Performance Indicators to deliver excellent customer service
  • Undertake range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures

Council Tax Officer

Torridge District Council
Bideford, Devon
05.2006 - 04.2027
  • Maintained accurate records with meticulous attention to detail.
  • Kept up-to-date with legislative changes affecting council tax obligations, informing policy updates accordingly.
  • Assisted customers in understanding council tax regulations to ensure compliance.
  • Improved customer satisfaction by professionally resolving council tax queries.

Human Resources Administrator

Royal Air Force
02.1988 - 04.2006
  • Maintained employee records with utmost confidentiality.
  • Ensured legal compliance for all HR practices.
  • Supervised HR team members, fostering teamwork and cooperation.
  • Managed payroll operations to ensure timely payments.
  • Oversaw administration involved in troop deployment to maintain accurate reporting.
  • Facilitated performance review process to encourage employee growth.
  • Carried out many diverse aspects of administration including transport, data input and analysis, accounts, discipline and office management

Education

NVQ Level 4 - Office and Administrative Management

Institute of Administration Management
Aldershot

GCSEs - O Level

Bedlington High School
Bedlington, Northumberland

A Level

Learndirect
Tiverton

Skills

  • Communication skills
  • Excellent attention to detail
  • Problem-solving
  • Resourcefulness
  • Leadership
  • Commitment

Affiliations

  • Allotment Gardening - planning, planting, weeding, growing and harvesting a range of fruit and vegetables
  • Ultra Marathon Running - creating training and race plans including nutrition and hydration
  • Reading - various genres, currently concentrating on the set reading from my A Level studies
  • Cookery and Baking - Trying new recipes from around the globe,

Timeline

Semi Retired

Pension
06.2024 - Current

Administrator

Devon and Cornwall Police
06.2012 - 06.2024

Learning and Development Coordinator

Hays Recruitment
09.2010 - 06.2012

Customer Services Advisor

Department For Work & Pensions
09.2009 - 09.2010

Council Tax Officer

Torridge District Council
05.2006 - 04.2027

Human Resources Administrator

Royal Air Force
02.1988 - 04.2006

NVQ Level 4 - Office and Administrative Management

Institute of Administration Management

GCSEs - O Level

Bedlington High School

A Level

Learndirect

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Alan Johnson