Alan Grant
Dundee,Angus
Summary
Highly skilled professional with advanced IT expertise in Microsoft Word, Microsoft Teams, Excel, and Adobe applications. Demonstrates effective communication skills and organisational and time management expertise. Proficient in internet software applications, aiming to leverage these competencies to drive success in future roles.
Experienced Adviser with knack for problem-solving and delivering client-focused solutions. Helped clients achieve significant financial improvements through tailored advice and strategic planning. Known for building strong relationships and driving positive outcomes in challenging environments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
ADP Client Adviser
Social Security Scotland
Dundee, Angus
09.2021 - Current
Processed Adult Disability Payment applications, ensuring timely approvals.
Delivered customer service support on helpline, effectively addressing client inquiries.
- Worked to tight deadlines while assisting clients with various needs.
Tax Credits and Debt Management Adviser
HMRC
Dundee, Angus
03.2006 - 09.2021
- Tracked progress towards debt repayment goals while keeping clients consistently informed.
- Developed customised financial strategies to facilitate successful debt reduction.
- Managed client portfolios through effective debt management plans.
- Monitored and reviewed individual debt management plans for ongoing effectiveness.
Education
HNC - Public Administration
Dundee College
Dundee 09.1993 - 06.1994
Master of Arts - Political Science /Social Policy
Dundtyee Universi
Dundee City 10.1994 - 06.1998
Certificate of Higher Education - Information Technolgy
St Andrews Unversity
St Andrews, Fife 08.2000 - 04.2001
Diploma of Higher Education - Personnel Management
Dundee College
08.2003 - 06.2004
Skills
- Advanced IT skills in Microsoft Word, Microsoft Teams, Excel, and Adobe applications
- Effective communication skills
- Organizational and time management expertise
- Proficient in internet software applications
Affiliations
- Hiking ,cycling and going to the gym
Accomplishments
Former Professional 4th Dan International Instructor in Tae Kwon Do. I trained in this martial art for 25 years and used to run Tae Kwon Do clubs in the Dundee and Angus areas.
Timeline
ADP Client Adviser
Social Security Scotland
09.2021 - Current
Tax Credits and Debt Management Adviser
HMRC
03.2006 - 09.2021
Diploma of Higher Education - Personnel Management
Dundee College
08.2003 - 06.2004
Certificate of Higher Education - Information Technolgy
St Andrews Unversity
08.2000 - 04.2001
Master of Arts - Political Science /Social Policy
Dundtyee Universi
10.1994 - 06.1998
HNC - Public Administration
Dundee College
09.1993 - 06.1994