Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Alan Grant

Dundee,Angus

Summary

Highly skilled professional with advanced IT expertise in Microsoft Word, Microsoft Teams, Excel, and Adobe applications. Demonstrates effective communication skills and organisational and time management expertise. Proficient in internet software applications, aiming to leverage these competencies to drive success in future roles.


Experienced Adviser with knack for problem-solving and delivering client-focused solutions. Helped clients achieve significant financial improvements through tailored advice and strategic planning. Known for building strong relationships and driving positive outcomes in challenging environments.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work history

ADP Client Adviser

Social Security Scotland
Dundee, Angus
09.2021 - Current

Processed Adult Disability Payment applications, ensuring timely approvals.

Delivered customer service support on helpline, effectively addressing client inquiries.

  • Worked to tight deadlines while assisting clients with various needs.

Tax Credits and Debt Management Adviser

HMRC
Dundee, Angus
03.2006 - 09.2021
  • Tracked progress towards debt repayment goals while keeping clients consistently informed.
  • Developed customised financial strategies to facilitate successful debt reduction.
  • Managed client portfolios through effective debt management plans.
  • Monitored and reviewed individual debt management plans for ongoing effectiveness.

Education

HNC - Public Administration

Dundee College
Dundee
09.1993 - 06.1994

Master of Arts - Political Science /Social Policy

Dundtyee Universi
Dundee City
10.1994 - 06.1998

Certificate of Higher Education - Information Technolgy

St Andrews Unversity
St Andrews, Fife
08.2000 - 04.2001

Diploma of Higher Education - Personnel Management

Dundee College
08.2003 - 06.2004

Skills

  • Advanced IT skills in Microsoft Word, Microsoft Teams, Excel, and Adobe applications
  • Effective communication skills
  • Organizational and time management expertise
  • Proficient in internet software applications

Affiliations

  • Hiking ,cycling and going to the gym

Accomplishments

Former Professional 4th Dan International Instructor in Tae Kwon Do. I trained in this martial art for 25 years and used to run Tae Kwon Do clubs in the Dundee and Angus areas.

Timeline

ADP Client Adviser

Social Security Scotland
09.2021 - Current

Tax Credits and Debt Management Adviser

HMRC
03.2006 - 09.2021

Diploma of Higher Education - Personnel Management

Dundee College
08.2003 - 06.2004

Certificate of Higher Education - Information Technolgy

St Andrews Unversity
08.2000 - 04.2001

Master of Arts - Political Science /Social Policy

Dundtyee Universi
10.1994 - 06.1998

HNC - Public Administration

Dundee College
09.1993 - 06.1994
Alan Grant