Alan Dawe
Ayr,SAY
Summary
Talented and experienced Sales Manager with over 10 years experience in the holiday park sector, expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Very analytical when it comes to P&L Management and Gross profit analysis.
Overview
9
9
years of professional experience
4014
4014
years of post-secondary education
Work History
Holiday Home Ownership Manager
Verdant Leisure
Wooler, Northumberland
10.2023 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned and managed resources and budget to support and deliver objectives.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Created and implemented best practice policies and processes to aid operational performance.
Head of Holiday Home Revenue
Bourne Leisure
Edinburgh
03.2022 - 10.2023
- Oversaw daily operations to achieve high productivity levels.
- Managed a high performing Sales team and ensured that all team members had the correct training and coaching to perform and develop in their roles.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Analysing market trends to maximise both my caravan sales operation as well as the holiday hire fleet of 235 units to maximise pitch profitability.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Supporting Caravan Sales Manager / Senior Sales
Bourne Leisure
Ayr, Ayrshire
02.2016 - 02.2022
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
Education
Diploma of Higher Education - English
Belmont Academy
South AyrshireCertificate of Higher Education - Maths
Belmont Academy
South AyrshireSkills
- Leadership skills
- P&L Management
- Financial reporting
- Strategic planning
- Conflict Resolution
- Project Management
- Outstanding customer service
- Coaching leadership
- SMART goal setting
- Team motivation
Affiliations
- Weight training
- Swimming
- Family time
Timeline
Holiday Home Ownership Manager
Verdant Leisure
10.2023 - Current
Head of Holiday Home Revenue
Bourne Leisure
03.2022 - 10.2023
Supporting Caravan Sales Manager / Senior Sales
Bourne Leisure
02.2016 - 02.2022
Diploma of Higher Education - English
Belmont Academy
Certificate of Higher Education - Maths
Belmont Academy
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