Alan Cliff
Bedfordshire,UK
Summary
Highly skilled professional with extensive expertise in Trimble Business Centre, 3D data capture and processing, and Trimble 4D Monitoring software. Proficient in AutoCAD, Revit, BIM, and CRM systems such as Salesforce. Demonstrates exceptional client-facing interactions and customer satisfaction through effective problem-solving and troubleshooting expertise. Adept at conducting measured building surveys, topographical surveys, and utilising GPS, GNSS, LIDAR, and laser scanning technologies. Strong background in technical sales, team leadership, and public speaking. Committed to delivering quality results while managing budgets and time efficiently. Career goal: to leverage technical skills and product knowledge to drive innovation in the surveying industry.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support Engineer-Construction
Trimble inc.
Milton Keynes
09.2022 - 04.2025
- Providing high level product support to our EMEA & Global network of SITECH & Geospatial Dealers and customers
- Currently focused with field based, Marine and construction software and hardware, combined with a range of Trimble software solutions and Web Services to achieve Connect & Scale solutions
- My skills include training, Beta testing, documentation creation and QA software testing expertise across the Trimble portfolio of construction and Geospatial solutions
- Extra duties include pre release product testing of field and office field to finish product implementation
- Review enhancements requests and bugs, working closely with product managers and the QA team, using JIRA Service Management to categorise service requests, incidents, problems, and changes by organising and prioritising these requests linking in with Salesforce cases from our dealers
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Ensured compliance with company policies during installation and configuration of new systems or software applications.
- Developed comprehensive user guides to facilitate effortless use of technology.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
- Contributed significantly to team projects by sharing insights and expertise in tech support domain.
- Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Shared knowledge about latest technological advancements with the team, fostering a culture of continuous learning and development.
- Showcased keen analytical skills whilst diagnosing complex technical problems.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Conducted thorough troubleshooting for identifying potential software issues.
- Established effective rapport with customers through professional handling of their queries and concerns.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
Senior Land Surveyor
Dalcour Maclaren
03.2021 - 08.2022
- My Objective was achieved to expand the existing team, train and mentor graduates within the Geomatics team to become multi-skilled individuals
- Promoting our services to existing and new clients by implementing new procedures, data capture methods including laser scanning, Drone/UAV technology and monitoring projects
- Training and mentoring through junior team members
- Key clients projects I managed, incorporated major Energy and infrastructure companies, including Ørsted - Offshore cable routing to onshore power stations, Cadent - Laser scanning listed builds for design and build of gas piping and utility mapping surveys
- Thames water - surveying of existing reservoirs for upgrade projects, South East Water on a major 15 km pipeline project across kent and ground water monitoring projects
- Anglian Water- Water treatment work surveys
- Worked closely with the GIS mapping team on a variety of wind farm and infrastructure projects (HS2) where cross data referencing and integration was required
- Encouraged innovation and technical advances to ensure an efficient data field to finish workflow and data sharing
- Worked closely with Land owners and in house Rural surveyors to negotiate, Plan and discuss new and existing boundary issues, easement surveys and setting out new cable and pylon routes
- This information was provided to the GIS mapping team for updates to plan proposals, and agreements
Senior Land Surveyor
Carter Jonas LLP
09.2016 - 03.2021
- This role came with the objective to develop and run a surveying operation
- Objectives were to oversee, expand and develop the team within the providing in house Geospatial measured surveying solutions and deliverables to support the planning, architectural, mineral and mapping divisions
- Expanding the team to 3 surveyors within 2 years
- Connected and scaled services to external clients to promote and expand services
- Projects include, Topographic surveys, laser scanning, setting out, title boundaries, HS2 monitoring
- Notably I introduced the use of Drones & UAV tech to create 3D models and add to the portfolio of efficient field to finish deliverables, increasing outputs and deliverables options to client's requirements and beyond
- liaised with internal sectors to prepare and carry out RICS banded IPMS area calculactions
- Oversaw daily operations to achieve high productivity levels.
- Tasked with improving and developing workflows within the field and Office environments using the latest Trimble Scanners/Total Stations/GPS with associated software
- Productivity increased leading to efficient project turnover and higher profitability
- Trained and mentored team members develop their skills, to maximise ROI and efficiency
- Major clients included Oxford University & Crown estate: commissioned to survey many prestigious colleges and buildings with Laser scans, Drones and conventional methods
- Executed boundary surveys to determine property limits.
- Utilised CAD software for drafting detailed drawings.
- Managed teams of junior surveyors to complete projects efficiently.
- Increased accuracy in data collection by utilising advanced surveying tools.
- Participated in continuous professional development activities; stayed abreast with industry advancements.
- Streamlined survey processes with implementation of latest software and equipment.
- Led land surveying projects by planning, executing, and finalising all tasks.
Senior Land Surveyor
Tower Surveys
05.2015 - 09.2016
- Key duties included large and small scale Topographical and measured building surveys; implementation and review of workflows for current and new staff in both field practices, office processing and Monitoring projects
- Duties included tenders and Cost analysis
Customer/Sales Support
KOREC (Trimble UK/worldwide)
05.2007 - 09.2015
- Trained and supported new sales staff in all Trimble products
- Key duties were focussed on customer support, training and providing support for the sales team and customers of both Construction and survey range of deliverables and solutions, including customer sales demonstrations for all Trimble solutions Software and hardware
- Trained end users with field and class-based training to ensure they embraced new workflows using new technologies
- Trimble software expert & experienced in Mobile mapping, geospatial data capture & processing
- Sought new opportunities for training and sales leads
- Ensured courtesy and strong interpersonal skills with all customer interactions
Senior Land Surveyor, Engineer & Assistant manager
RPS design
08.1998 - 05.2007
Land/MBS Surveyor
DB Surveys Ltd
07.1992 - 07.1998
Junior Surveyor
MAPS Geosystems
07.1991 - 09.1991
Education
BTEC Higher National Diploma (HND) - Land Surveying
UEL East London
London 09.1990 - 06.1992
Skills
- Trimble Business Centre
- 3D data capture and processing
- Trimble 4D Monitoring software
- AutoCAD
- Budgets
- Interpersonal skills
- Revit
- BIM
- CRM
- Salesforce
- Client facing interactions
- Customer satisfaction
- GPS,GNSS
- LIDAR
- Laser Scanning
- Measured Building Surveys
- Boundaries
- Topographical Surveys
- UAV
- Trimble Access
- Microsoft Office
- Networking
- Problem solving
- Quality
- Teamwork
- Technical sales
- Time management
- Trimble & Leica
- Software testing
- RealWorks Documentation
- LSS
- N4ce
- Software expertise
- RICS IPMS surveys
- Effective escalation handling
- Troubleshooting expertise
- Technical documentation proficiency
- Specific product knowledge
- Troubleshoot technical issues
- Adaptable to changing tech
- Patience with end users
- Virtualization techniques
- Jira
- Community cloud
- Software update installation
- Mobile device troubleshooting
- Software fault diagnosing
- Customer Service
- Team Leadership
- Product knowledge
- Public speaking
Misc.
A keen outdoor person, I travel when possible. I enjoy hill walking, cycling and taking in old and new architecture. Listening to music and live music are my favourite pastimes.
References
References available upon request.
Timeline
Technical Support Engineer-Construction
Trimble inc.
09.2022 - 04.2025
Senior Land Surveyor
Dalcour Maclaren
03.2021 - 08.2022
Senior Land Surveyor
Carter Jonas LLP
09.2016 - 03.2021
Senior Land Surveyor
Tower Surveys
05.2015 - 09.2016
Customer/Sales Support
KOREC (Trimble UK/worldwide)
05.2007 - 09.2015
Senior Land Surveyor, Engineer & Assistant manager
RPS design
08.1998 - 05.2007
Land/MBS Surveyor
DB Surveys Ltd
07.1992 - 07.1998
Junior Surveyor
MAPS Geosystems
07.1991 - 09.1991
BTEC Higher National Diploma (HND) - Land Surveying
UEL East London
09.1990 - 06.1992
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