Alan Biju
Brentwood,Essex
Summary
I have been working since 2020. My first Job working in Customer Service and my current Job as a Software Tester. The skills that I learned from Customer Service transferred straight to my current roles in more ways that I could imagine.
Understanding Client Needs. Planning, resilience, Always learning, Key Communication, Strong Drive and Passion to do what's necessary.
But more important than all of that is the ability to listen, evaluate and ask questions again and again. That is something I have always done and will continue to do to further improve myself. That is how I drive myself to become the best that I can possibly be and that is a path that I won't deviate from.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Software Test Engineer
Capgemini
London
2023.09 - Current
- Working on Functional Design Documents and reading through Specification to build Scenarios related to User Story Requirements
- Attending Sprint Scrum Meetings with Functional Consultants to discuss views on current Sprint Targets and Build Dates
- Accessing Product Backlog Items and Quality Checks with Functional Consultants on Business Requirements
- Usage of Tricentis Tosca, Qtest, Excel for Test Script Creation and Analysis
- Ownage of entire SAP OTC Business Process and full test coverage ranging from Sales Contracts, Sales Order, Outbound Deliveries, Billing Documents
- leading Team Discussions on current Progress and understanding areas on efficiency improvement
- Analysis of User Stories, Product Backlog Items, Functional Design Documents so that all requirements are met
- Experience in overlapping areas of SAP such as FTM, PTM, PTP, DTS
- Raising Defects using Qtest and attaching Testing evidence and regression testing after fixes put in place
- Working together as a team to Deliver Renewable Software Testing Work Strategy which I presented to internal Sales Team by myself
- Demonstrated Project Management and Execution Process Planning whilst assigning work to other team Members
Cashier
Shell UK
Brentwood, Essex
2020.09 - 2023.04
- Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
- Assisted in the upselling of additional, upgrades or higher value products by communicating deals throughout conservations.
- Worked under pressure during stressful instances and maintained leadership whilst guiding other staff.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Implemented upselling techniques, applying knowledge about customer purchases to recommend catered products.
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Maintained clean, safe a clean, safe environment by adhering to sanitation and safety requirements.
Education
A-Levels -
St Martins
BrentwoodGCSEs -
St Martins
BrentwoodBachelor of Science - Digital Technologies and Solutions Degree Apprenticeship: Software Engineering
Sheffield Hallam University
Sheffield 2023.09 - 2026.06
Skills
- Usage of Tricentis Tosca, Qtest, ALM Client
- 3 years experience in SAP S/4HANA
- Functional Design Document, User Story and Product Backlog Analysis
- C, C
- HTML
- Python
- SQL
- Agile Methodologies
- Stakeholder engagement
- Decomposition of Difficult Problems into more manageable Solutions
- Team management
- Leadership and efficient work co-ordination
- Critical thinking
- Worked together with Functional Consultants for Efficient Business Process Streamlining
- Owned entire SAP Business Process to myself for Software Testing
Education
other,other
Languages:
- English - Fluent
- Malayalam - Fluent
- German - intermediate
Certification
Sogeti Sales Certification: AI, Analytics, Automation
Sogeti Sales Certification: Microsoft
Generative AI for Everyone
ISTQB Certified Tester - Foundation Level
Tricentis Tosca AS1, AS2 Certificates
Business Analytics and Process Management
Getting Stared with Microsoft Excel
Introduction to HTML
SAP FIORI - Introduction for End Users
SAP Professional Fundamentals
SAP Understanding the Enterprise Systems Environment
Software Development on S/4HANA
Timeline
Software Test Engineer
Capgemini
2023.09 - Current
Bachelor of Science - Digital Technologies and Solutions Degree Apprenticeship: Software Engineering
Sheffield Hallam University
2023.09 - 2026.06
Cashier
Shell UK
2020.09 - 2023.04
GCSEs -
St Martins
A-Levels -
St Martins